IT Specialist

• Serve as first point of contact for IT support requests via service desk tickets
• Provide on-site support within an assigned geographic area
• Troubleshoot hardware, software, and connectivity issues
• Perform password resets and resolve authentication issues
• Support email, productivity software, and common business applications
• Assist with onboarding and offboarding, including account setup and equipment preparation
• Image, configure, deploy, and support laptops, desktops, mobile devices, and peripherals
• Provide remote and desk-side support to end users
• Support conference room technology, webcams, headsets, and related equipment
• Document known issues and solutions in knowledge base articles
• Follow established IT processes and security best practices
• Perform other duties as assigned

Respect, Integrity, Growth, Humility, and Teamwork. Candidates must be at least 18 years old, authorized to work in the U.S., hold a valid driver’s license, and maintain a professional appearance. Reasonable accommodations are available for individuals with disabilities. Relocation assistance is not provided; applicants must currently reside in the Salt Lake metro area or be willing to relocate at their own expense before starting. What We’re Looking For

• Experience: 2+ years in IT operations, technical support, or a related technology role.
• Technical Knowledge: Working knowledge of Microsoft 365 Admin, solid understanding of Windows OS, intermediate hardware troubleshooting and repair skills, endpoint management, and modern business technology.
• Organization & Communication: Strong organizational, documentation, and customer service skills, with the ability to manage multiple priorities in a fast-paced environment.
• Problem Solving: Analytical mindset with the ability to troubleshoot issues, coordinate solutions, and improve technology processes.
• Security Awareness: Basic understanding of cybersecurity concepts, including identity and access management, multi-factor authentication, endpoint security, and phishing awareness.

Why You’re a Fit You enjoy solving problems, improving processes, and helping others succeed through technology. You’re proactive, detail-oriented, and thrive in a collaborative environment that balances operational support with strategic initiatives - keeping technology secure, projects organized, and systems running smoothly to support Ken Garff Automotive’s continued growth., * Experience with Windows, macOS, and iOS operation, deployment, and management

• Familiarity with Active Directory user management
• Experience with RSAT tools such as DHCP and DNS
• Experience with remote support tools
• Basic knowledge of endpoint management or imaging tools
• IT-related certifications (A+, Network+, etc.), Regularly requires standing, walking, talking, hearing, and reaching with hands and arms; occasionally requires sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. May require lifting up to 50 pounds.