Supervisory IT Program Manager

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation. Videos Duties

• Oversees all facets of the Infrastructure Operations IT Support Systems program, including strategic planning, project execution, fiscal management, staffing, and communications.
• Serves as the primary point of contact and principal technical advisor on IT Support Systems for senior leadership, employees, and external stakeholders.
• Develops, adapts, and leads the implementation of new support systems concepts, policies, processes, best practices, and requirements across the organization.
• Establishes and monitors performance metrics to evaluate and report on the accomplishment of program and project objectives.
• Provides expert guidance on long-range and annual work planning, resource management, and policy formulation for IT operations.
• Acts as the Executive Director’s delegate, mediating disputes, resolving complex IT support issues, and driving achievement of organizational IT goals.
• Oversees technology investment and modernization efforts, including data center consolidation, infrastructure upgrades, and cost-saving initiatives.
• Ensures integration of the VA’s mission, values, and strategic plan into Infrastructure Operations Support Systems strategies and programs.
• Maintains extensive collaboration with VA offices, vendors, agencies, and industry partners to coordinate initiatives and provide program guidance.
• Serves as primary contact for congressional and external reporting related to IT Support Systems, facilitating cross-organizational coordination, communication, and decision-making.

This is a Non-Bargaining Unit Position. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: NCWF Code System 451- System Administrator. For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: Work Schedule: Monday-Friday 8 am-4:30 pm Eastern Standard Time Compressed/Flexible: As determined by the Agency Policy. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory IT Program Manager/PD175020 Physical Demands: The work is primarily sedentary in nature. No special physical demands are required. Work Environment: The work is performed in a well-lighted, climate-controlled office environment., Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. The Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM’s Career Transition Resources website at . Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/20/2026. You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience leading technical teams overseeing enterprise IT infrastructure (such as PKI/certificate management, middleware, web hosting, or virtual desktop infrastructure), managing full IT operations lifecycles, and administering program budgets; Demonstrate ability to align tactical plans with organizational strategy, utilize KPIs to deliver data-driven results to senior leadership, and manage stakeholder relationships is required; and experience in complex, regulated environments and familiarity with frameworks like NIST, RMF, or FISMA.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• May serve a probationary period.
• A complete application package; Resume, SF-50s, etc.

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( ). Effective May 7, 2025, driver’s licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest., A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .