Technical Service Specialist - Western

We are looking for a Technical Service Specialist to join our Sales team in Western PA.

New finish, Proven expertise. Bolder ambition.

If you’re someone who inspires others, owns their impact, and wants to elevate what they do, you’ll fit right in.

Until July 1, our business was part of BASF. As part of the current transition, all job listings and the application process are still hosted on the BASF platform and therefore fully presented in BASF branding. Please do not be confused by this: All roles are positions at Surventis, and your application will be submitted to us.

At Surventis, we go beyond the surface - in everything we do. We put customers at the center, think one step ahead, and develop solutions that create real value and lasting partnerships. We inspire each other to think further, take ownership of our work, and constantly push to elevate what’s possible. If you bring your full self, challenge the obvious answer, and want to grow with a team that means it- this is your place.

As a Technical Service Specialist (TSS) you will have responsibility that leads and coordinates all technical, purchasing, inventory, reporting activities, manage assigned projects, and respond to customer needs and complaints for our customer accounts within your territory.

This position offers an incentive bonus plan, company car, laptop, phone, and all travel expenses covered by the company; travel for this role is 50-75% daily travel within your territory with occasional overnight travel.

As a Technical Service Specialist, you will…

• Providing technical support and service to key customers at their facility.

• Fostering a Safety mindset acting as a safety ambassador for your customers.

• Completing all required BASF compliance trainings, complete and pass all required technical training utilizing the BASF / Chemetall CL3 platform, in person live training and adjacent technical seminars.

• Training of plant personnel, line audits, startup of new processes, troubleshooting problems, continuous improvement, coordination of test work being done for the plant and participating in plant functions, such as system clean outs, team audit meetings, process analysis, and inventory management where necessary.

• Planning service visits with the purpose of bringing value to the customer (not just pinks and blues). The goal is to develop and strengthen relationships with key stakeholders.

• Communicating with a written service report utilizing clear purpose driven comments of action items and findings. Loading service reports Salesforce and notifying all key stakeholders.

• Participating in business reviews to continually reinforce our value proposition while keeping our customers out of the zone of indifference.

• Setting up each account with the proper process instructions for the chemical process supplied by BASF / Chemetall.

• Educating customers on proper handling of chemicals, reagents, and sample submission procedures.

• Assisting & facilitating the installation, troubleshooting and training of proper use of process equipment provided by BASF / Chemetall to the account.

• Looking for opportunities to add business whenever possible, to be done in concert with the Technical Sales Representative (our best leads come from our customers)., The employer and contracting party for the advertised positions is exclusively.alone is responsible for the content of the job adverts and the

decision regarding applications.

Data Protection

The processing of your personal data is carried out byas the controller

within the meaning of any applicable data privacy laws.

BASF Group acts as a technical service provider in this respect and processes

• Bachelor’s degree in chemistry or chemical engineering is preferred. We are also open to high school diploma with more experience.

• Minimum of 1 year of technical experience with pretreatment, coatings, surface treatment, metalworking and adjacent industry applications is preferred. We are also open to fresh undergraduates with chemistry background.

• Ability to learn new skills and techniques associated with different product applications and chemical programs. (Products include metalworking fluids, paint pretreatment, e-coat, etc.)

• Ability to work autonomously, perform job responsibilities, and make consequential decisions without the need for continual direct supervision.

• Understanding of the chemical process, knowledge of Manufacturing Plant operations and the importance of safety.

• Troubleshooting and problem-solving skills with an analytical mindset.

• Inventory management/control and product ordering.

• Relationship management experience, building and strengthening relationships with customer’s technical department.

• Excellent communication skills, both verbal and written.

• Basic computer skills are required. (MS Office Products, Salesforce, etc.)

• Ability to work collaboratively with internal and external teammates (BASF-Chemetall and customers) to execute established account strategy and achieve established goals.

• Ability to lift 50lbs and stand for long periods of time.