Technology Manager (Applications Development)

• Drive Software Development Life Cycle activities and align EmblemHealth business and technical resources.

• Responsible for managing systems and all technical functions related including design, develop

• Champion continuous quality improvement activities to increase the maturity of the IT team.

Principal Accountabilities

• Responsible for leading the planning, execution, continuous improvement, and maintenance of managed systems in coordination and cooperation with other enterprise teams as appropriate.

• Drive th planning sessions to ensure proper coordination and that capacity considerations are managed appropriately

• Ensure results are complete, accurate, and within time/quality/budget constraints to meet commitments.

• Proactively seek opportunities to improve and lead the efforts to deliver on those opportunities.

• Ensure issues that are escalated to the team are responded to and closed out in a timely and accurate manner.

• Consistently review and monitor results and their adherence to SLAs.

• Perform research and identify opportunities to develop standardized business processes and technical methodologies for interfacing with the team and system.

• Oversee research, development, implementation, maintenance and enhancement of technology for managed system capabilities and upgrades; interface with business clients to ensure concerns are managed.

• Collaborate with business stakeholders to develop/propose ideas related to systematic improvements.

• Develop and review system design and technical implementations.

• Review error summaries with internal teams and recommend opportunities to improve implementations.

• Review any communications/technical notes from associated vendors and ensure all relevant technical teams are involved in any upgrades.

• Develop and execute on a technology and process roadmap for owned systems.

• May develop, mentor, train, and guide other staff members.

• Serve as escalation point for complex issue resolution.

• Continuously seek to improve efficiency and quality across owned systems.

• Champion and monitor adherence to industry leading technology management practices within the team.

Education, Training, Licenses, Certifications

• Bachelor’s Degree required

Relevant Work Experience, Knowledge, Skills, and Abilities

• 5 - 8+ years of relevant systems and technology experience required

• 5+ years of full stack development and/or architecture experience required

• 2+ years of supervisory experience working with internal and vendor teams required

• Ability to lead and work within cross-functional teams and matrix organizations required

• Strong communications skills (verbal, written, presentation, interpersonal) with all types/levels of audiences required

• Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.) required

• Ability to effectively manage multiple business priorities and expectations with relatively fixed resource capacity required

• Ability to collaborate with and support colleagues to solve problems required

• Broad understanding of the healthcare industry and EmblemHealth’s position in the industry preferred

• Understanding of healthcare business and IT strategies preferred

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