Information Systems Technician II

Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home.

The ideal candidate in this position will be interested in providing hands-on technology support in a diverse municipal environment. As an Information Systems Technician II, this position diagnoses and resolves computer and software problems, installs and maintains hardware and applications, supports network connectivity and user access, and helps ensure employees have the technology resources they need to perform their work effectively.

The position offers the opportunity to work with a wide variety of systems, equipment, and departments while participating in technology upgrades and implementation projects. This role is a good fit for someone who values customer service, enjoys troubleshooting new or unusual issues, and is comfortable balancing multiple technical support needs.

We currently have one vacancy in the Department of Information Technology in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This isbothan internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Examples of Essential Functions

• Answer help desk calls and monitors the ticketing system to provide assistance for end user computer related problems including hardware, software, telephones, printers, peripherals, and related equipment; determine severity of problems and resolve or refer to appropriate staff member or vendors

• Install, upgrade, and configure computers, telephones, printers, and peripherals such as scanners, disk drives, memory, system boards, keyboards, and monitors.

• Load and test all upgraded operating systems and computer software; maintain detailed installation and upgrade records.

• Respond to customer service requests that require excellent customer service skills and technical proficiency in regards to hardware and software problems.

• Diagnose computer and software problems; perform routine repairs and replacements; contact vendors and make arrangements for repairs.

• Install and support a variety of department-specific software packages.

• Maintain the City’s technology equipment inventory; receive and store all related hardware and software; process and send equipment to vendors.

• Perform security administration for network resources; maintain and administer network user and machine accounts; set file and share permissions to allow end users to access network resources.

• Assist in the installation, setup, support, configuration, and backup of network systems, servers, and infrastructure; diagnose and resolve network connectivity issues for workstations, telephones, and printers.

• Administer and troubleshoot multimedia; maintain digital video recording systems for court session testimony, City Council presentations, Public Safety, and other City departments.

• Update the City documentation library to include documentation on equipment, software, fixes, repairs, contact information and other information needed by the department.

• May develop or assist in developing custom applications, spreadsheets, or scripts as requested by users.

• Participate in evaluating software and hardware systems; install and test trial software, and participate or lead implementation projects or training.

• Remain abreast of new and emerging technology trends, and relevant computing equipment and systems.

• Perform related duties as required., + Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.

• Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.

• In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.

• Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.

• “See Resume” or “See above,” etc., are not qualifying responses and will not be considered.

• Changes or corrections to your responses cannot be made once your application packet has been submitted.

• TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:

Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven’t opted in before, the option will appear before you submit your application. If you’ve previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile .

Testing Accommodation:

We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing theAccommodation Request Form (https://forms.office.com/g/wTdNZh4Aih) by the closing date of this announcement. All requests will be handled with confidentiality and respect.

Contact Information:

Reports (Rule XV, Section 2)

Applicants are responsible for keeping the Reno Civil Service Commission informed of their current contact information, including phone number, email, and mailing address., Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:

The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years… 2 points will be the maximum.

Appointment and Certification:

Appointments to positions in the City’s Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person’s rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Probationary Period:

Certification of Eligibles, Appointments, and Probation (Rule VII, Section 12)

Classified employees who are newly hired, promoted, reclassified, transferred, or who voluntarily demote to a lower position are subject to a probation period.

The only exception is if an employee chooses to voluntarily demote back to the exact job they previously held within 24 months of being promoted.

Questions and Updates, In order for education beyond high school to be considered in meeting the minimum qualifications and/or credited as part of the assessment process, you must attach supporting documentation to your application.

Important Guidance:

• Transcripts (official or unofficial) are highly recommended and preferred as they provide detailed information about coursework and area of study.

• A diploma may be accepted; however, diplomas alone may not provide sufficient detail to determine if your education is directly related to the minimum qualifications (such as not having a major listed, or being in a non-related field).

Applications submitted without documentation will be evaluated without consideration of education. If minimum qualifications cannot be met through work experience alone, the application may be rejected.

Have you attached transcripts or other verifiable education documentation?, The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.

Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process.

Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of your knowledge?, Select all of the following types of organizations you have held paid professional level information technician or administration work positions for at least six months, full time equivalent.

Associate’s degree or t wo years (60 semester/90 quarter hours) of college level course work in computer science, information systems, business, or a closely related field.

*One year of work experience in computer support beyond the three year requirement will substitute for the Associate’s degree requirement.

Work Experience:

Three years of increasingly responsible computer support experience is required.

*Bachelor’s degree or four years (120 semester/180 quarter hours) or more of college level course work in computer science or information systems will substitute for one year of the required work experience.

License:

Valid driver’s license., Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which include a Written Examination, Customer Service skills test, Cognitive Abilities Test, and an Employee Personality Profile; along with a Training and Experience evaluation (T&E) weighted as follows:

Training & Experience Evaluation (T&E) = 35%

Online Written Examination = 35%

Online Customer Service skills test = 15%

Cognitive Abilities Test = 15%, + High school diploma or equivalent

• Associate’s degree or two years (60 semester/90 quarter hours) of college level course work in computer science, information systems, or business administration

• Associate’s degree or two years (60 semester/90 quarter hours) of college level course work in a closely related field

• Bachelor’s degree or four years (120 semester/180 quarter hours) or more of college level course work in computer science or information systems

• Bachelor’s degree or four years (120 semester/180 quarter hours) or more of college level course work in a closely related field, Which of the following best describes your qualifying paid work experience?

• I have less than two years of increasingly responsible computer support work experience.

• I have two years but less than three years of increasingly responsible computer support work experience.

• I have three years but less than four years of increasingly responsible computer support work experience.

• I have four years or more of increasingly responsible computer support work experience., Select all of the following certifications you currently possess. You must attach a copy of any certifications you wish to have considered during the qualification screening and testing process.

• Cisco CCNA

• Cisco NNCP

• CompTIA A+

• CompTIA Network +

• CompTIA Security +

• Microsoft MCP

• Microsoft MCSA

• Microsoft MCITP

• Microsoft MCSE, Select all of the tasks related to imaging and updating Windows 10 or 11 computers in which you have at least one year of paid work experience.

• Configuring the sysprep’d images

• Administering a system like SCCM or similar system for image deployments

• Administering WSUS or another patch management system

• Creating packages for deploying software using any automated deployment system, Select all of the tasks related to Active Directory in which you have at least one year of paid work experience., Select all of the following tasks related to writing or troubleshooting scripts in which you have at least one year of paid work experience.

• Deploying software or configurations using batch files

• Modifying PowerShell scripts

• Editing logon scripts in active directory

• Writing PowerShell scripts from scratch

Please use thisHealth and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno’s great employee benefit plans and wellness programs.