FLEX Regional Software Specialist

Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.Job Description This position is a Motorola Solutions FLEX Regional Software Specialist for the FLEX CAD, RMS, Mobile and Jail Systems in the Central Region (ND, SD, NE, KS, MN, IA, MO, WI, IL, MI, IN, OH, KY). The Regional Software Specialist will be responsible for supporting various customers within the territory with functions and products that are part of the Motorola FLEX deployments, related services, and interfaces. The primary responsibility of the Regional Software Specialist is to provide onsite technical support and customer service in addition to working with customers remotely. They will build and maintain positive, effective, and mutually beneficial working alliances with the customer; initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes.

This is a remote position working with & traveling to customers in the CCSW CENTRAL REGION. TO INCLUDE ND, SD, NE, KS, MN, IA, MO, WI, IL, MI, IN, OH, KY

Responsibilities of the FLEX Regional Software Specialistinclude but are not limited to:

Provide onsite technical support and customer service in addition to working with customers remotely

Provide expertise and make decisions based on best practices, technical requirements, and/or customer’s business needs.

Initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes

Build relationships with customers in order to provide an individualized support experience to achieve customer satisfaction

Build relationships with the Motorola Technical Support team to collaborate and act as liaison with other technicians, stakeholders, and internal MSI teams to provide exceptional customer service as it pertains to software support

3+ years of Customer Service/Support experience

2+ years experience within FLEX software preferred

Excellent problem-solving capabilities

Strong written and verbal communication skills

Must have strong organizational skills and the ability to handle multiple tasks. Effective time management skills required

Proficient computer skills with emphasis on Windows based applications

Experience with Windows and Linux operating systems preferred

Exceptional interpersonal skills required.

50-75% Travel Requirements

Demonstrates a high degree of drive and determination; willing to go the extra mile to provide outstanding customer service

Ability to work and make decisions with minimal supervision., High School diploma and 3+ years of Customer Service/Support experience

Candidates must live in one of the States listed above and have a valid driver’s license

Must be able to obtain a background clearance as required by ourgovernment customersTravel Requirements50-75%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewCommand Center Software (CCSW) organization is the team that supports deployment and support services for our public safety agencies throughout the world. We are committed to providing services for our customers who use MSI products; allowing them to focus on their mission and enable them to respond faster. Our field teams are focused on providing services and administration of various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided