Technical Support Engineer

Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid.Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.Your ImpactThis position calls for someone who possesses a good background and works proactively to drive results.This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely mannerWork directly with ETAC and Engineering to get customer issues resolvedPublish Technical Support Bulletins and other user documentation in the Knowledge BaseUse fault isolation and root cause analysis skills to diagnose and tackle complicated technical issuesHave a thorough understanding of software release and bug cyclesYour ExperienceBE/B.Tech engineering, equivalent technical degree or equivalent years relevant experience in an international reporting environmentAbility to work in a dynamic, fast moving and demanding environmentAbility to collaborate with high-performing internal and outsourced teamsEfficient team playerGood knowledge and experience with systemWell versed with GoogleSuite and MS Office applicationsKnowledge and experience in network/Cybersecurity industry a plusEnglish level of B2+If interested, please get in touch with me on Linkedin or drop an email with your recent CV on and I’ll get back to you at the earliest.Best RegardsUshaInfotree Global SolutionsLinkedin: linkedin.com/in/usha-rahul-*****

This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely mannerWork directly with ETAC and Engineering to get customer issues resolvedPublish Technical Support Bulletins and other user documentation in the Knowledge BaseUse fault isolation and root cause analysis skills to diagnose and tackle complicated technical issuesHave a thorough understanding of software release and bug cyclesYour ExperienceBE/B.Tech engineering, equivalent technical degree or equivalent years relevant experience in an international reporting environmentAbility to work in a dynamic, fast moving and demanding environmentAbility to collaborate with high-performing internal and outsourced teamsEfficient team playerGood knowledge and experience with systemWell versed with GoogleSuite and MS Office applicationsKnowledge and experience in network/Cybersecurity industry a plusEnglish level of B2+If interested, please get in touch with me on Linkedin or drop an email with your recent CV on and I’ll get back to you at the earliest.Best RegardsUshaInfotree Global SolutionsLinkedin: linkedin.com/in/usha-rahul-*****