IT Operations Coordinator

Casa Loma College is seeking to hire a motivated and service-oriented IT Operations Coordinator to join our Aurora campus. This role focuses on first-level technical support and day-to-day IT operations, providing frontline assistance to faculty, staff, and students in a modern technology environment.

In this position, you will troubleshoot and resolve common hardware, software, account, and connectivity issues while ensuring excellent customer service and timely follow-up. You will assist with ticket management, device setup, user onboarding, and documentation of issues and resolutions. The ideal candidate is organized, adaptable, and able to manage multiple requests in a fast-paced environment while communicating technical concepts clearly to non-technical users.

This is an excellent opportunity for IT professionals looking to grow their technical skills, gain experience across a broad range of technologies, and contribute to the daily operations of a technology-driven educational institution.

RESPONSIBILITIES

As a key member of our IT team, you will help support the reliability, efficiency, and day-to-day operation of technology services across our multi-campus network, including Nashville, Los Angeles, and Aurora. In this role, you will assist users with technical issues, support campus technology operations, and help maintain a stable and productive learning and working environment.

WHAT YOU WILL DO:

Daily Operations & End-User Support

• Provide first-level technical support for faculty, staff, and students, including troubleshooting hardware, software, login, printing, and connectivity issues.
• Support users both onsite and remotely, ensuring professional, timely, and customer-focused service.
• Assist with account support tasks such as password resets, onboarding/offboarding preparation, and basic access requests.
• Help prepare, deploy, and maintain college-owned devices, including workstation setup, inventory tracking, labeling, and basic device configuration.
• Document support requests, resolutions, and recurring issues within the ticketing system to help improve service operations and knowledge sharing.

Systems Support & Operations

• Assist with routine system and service monitoring tasks, including checking ticket queues, basic system alerts, backup status notifications, and workstation health issues.
• Support Microsoft 365 user administration tasks such as password resets, account setup, license assignment assistance, and basic troubleshooting for Outlook, Teams, OneDrive, and SharePoint.
• Escalate unresolved or advanced infrastructure, security, and cloud platform issues to senior IT staff when appropriate.
• Assist with endpoint management tasks, including device enrollment, software installation, updates, and policy synchronization.
• Help monitor and maintain inventory records for hardware, peripherals, and assigned technology assets.
• Support classroom, office, and campus technology setups including printers, conference room equipment, wireless connectivity, and audiovisual systems.

Projects & Modernization Initiatives

• Assist with campus technology projects and operational initiatives, including device deployments, software rollouts, and technology upgrades.
• Support ongoing modernization efforts by helping maintain standardized systems, processes, and user support practices across campuses.
• Participate in planned maintenance activities, device refresh projects, and occasional after-hours support as needed.
• Collaborate with IT staff across multiple campuses to help deliver consistent technology support and service experiences.

Security, Compliance & Documentation

• Follow established security, privacy, and compliance procedures, including HIPAA-related policies and data handling requirements.
• Assist with endpoint security tasks such as verifying device compliance, supporting software updates, and reporting potential security concerns.
• Support patching and routine maintenance activities for workstations and college-managed devices.
• Maintain accurate documentation of support requests, device assignments, troubleshooting steps, and operational procedures.
• Promote cybersecurity awareness by helping users follow college technology and security best practices.

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * Minimum 3 years of experience in IT support., * 2+ years’ experience and proficiency in the following applications & systems:

• Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint
• Basic Microsoft 365 Admin Center user administration
• Microsoft Entra ID account management, password resets, and MFA support
• Windows 11 troubleshooting and device support
• Basic networking concepts including Wi-Fi, printers, and VPN support
• Ticketing systems, inventory management, and end-user documentation practices

Preferred Skills

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred, or equivalent hands-on experience
• Experience working in healthcare, higher education, or compliance-driven environments is a plus.
• Exposure to Microsoft Intune, Autopilot, or endpoint management platforms preferred.
• Customer service experience with strong communication and problem-solving skills.
• Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Fundamentals certifications are a plus.
• Ability to learn new technologies quickly and adapt in a fast-paced support environment., * Bachelor’s (Preferred), * Wi-Fi, Printer & VPN support: 2 years (Required)
• Ticketing system : 2 years (Required)
• Inventory management & end-user documentation: 2 years (Required)
• IT support: 3 years (Required)
• Microsoft 365 application : 2 years (Required)
• Microsoft 365 Admin Center user administration: 2 years (Required)
• Entra ID account management: 2 years (Required)
• Windows 11 troubleshooting & device support: 2 years (Required)

Pulled from the full job description

• Professional development assistance
• Tuition reimbursement
• 403(b)
• Parental leave
• Health insurance
• Paid time off
• Vision insurance, * Health Insurance
• Paid Time Off
• Retirement Account (403b)
• Supportive and mission-driven work culture, * Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

At Casa Loma College, we foster a collaborative and supportive environment where your contributions help drive student and institutional success. Be part of a team that values integrity, accountability, and continuous improvement.

Values Statement

Casa Loma College achieves its mission by adhering to the following values:

• We create trusting and enduring relationships
• We communicate with dignity and compassion
• We empower others to reach their goals
• We strive for excellence in ourselves, our team, and our college