IT Manager II

This is a fully seasoned managerial level charged with responsibility for significant specialized functions within a department. The position manages an assigned group of employees or department, typically with intermediate supervisors, or a smaller group of specialized professional employees. The Senior IT Manager Web Applications assists in the work towards the City of Atlanta digital transformation in the areas of IT application systems, specifically in the areas of web portals, digital systems, web applications, mobile applications and CMS Systems. The Senior IT Manager Web Applications manages all projects for the implementation of the IT web application systems or services and ensures they meet the business operation goals. The Senior IT Manager Web Applications is a decisive and driven individual who takes a proactive approach to analyze business requirements with stakeholders and usher projects through the entire project lifecycle. You will need to be a capable project manager with project management knowledge as well as a good communicator.

The Senior IT Manager Web Applications is a techno-functional leader with experience in leading skilled teams that manages the end-to-end delivery responsibilities (analysis, programming, testing and deployment) for highly reliable, available web applications.

Supervision Received:

Direction received is general and focuses more on long-term and short-term operating objectives, managerial effectiveness, and operating results. This level would be considered “middle” management., These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Provides management direction to assigned group or department.
• Handles special IT projects as assigned.
• Coordinates and facilitates activities and commitments with other departments and/or functions. Develops and tracks project schedules.
• Prepares and monitors departmental budget.
• Selects, trains, coaches, recommends salary increases, administers corrective action, and reviews performance of department employees.
• May make purchasing or resource allocation decisions within organization guidelines.
• Applies organizational policies.
• May interpret organizational policies and recommend exceptions.
• Establishes work methods, timetables, performance standards, etc.
• Has managerial authority over a group of professional employees and/or a group of professional, technical, or administrative employees engaged in a broad functional area. Areas of responsibility are typically unique within the department.
• Lead, develop, and track projects/project schedules.
• Assist in determining departmental budgets for IT technology equipment.
• Select, train, coach, recommend salary increases, administer corrective action, and review performance of department employees.
• Manage and give direction to employees, including making purchasing or resource allocation decisions within organization guidelines.
• Develop and enforce IT policies, procedures, and standards to maintain consistency and security across city systems.
• Collaborate with other city departments and stakeholders to understand their IT needs and provide solutions.
• Lead and coordinate IT projects, including ticketing system improvements, software deployments, and infrastructure improvements.
• Manage the hiring, promotion, and termination of employees, and manage relationships with IT vendors and service providers.
• Lead and mentor a team of IT staff, assign tasks and responsibilities, and ensure timely and efficient IT support to all employees and stakeholders.
• Establish and track key performance metrics for all IT personnel, provide leadership for operational issues and incident management, and analyze data to make recommendations for improvements.
• Manage backup and disaster recovery strategies, regularly test and update disaster recovery plans, and implement and maintain robust security measures to safeguard data and server infrastructure.
• Uphold IT standards throughout the enterprise, efficiently navigate and streamline processes, and implement security and technical awareness.
• Responsible for on time end-to-end delivery with high quality, security and reliability.
• High level proficiency in the Agile methodologies like Scrum, XP, Kanban etc. Manages work and projects on a day-to-day basis of the team and tracks and acts upon work progress.
• Manage and ensure internal customer expectations are met from a work delivery standpoint.
• Works to support and develop positive relationships between teams.
• Provide technical guidance to customer requirements and professional practice team members on technical issues
• May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization., It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

Do you have experience in Delegation?, This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Extensive knowledge of concepts, processes, and tools of the IT profession. Skill in employee leadership and motivation.
• Skill in identifying IT operating issues and developing solutions.
• Experience designing and building high availability web systems. Strong knowledge of Content Management Applications and Systems.
• Expert knowledge in application stacks: example: Angular, NodeJS, .Net, c#, SQL.
• Database Engineering: MSSQL, Oracle, Azure SQL Database, Azure MySQL Database, Azure Cosmos DB, Firebase, Azure Storage Accounts, Azure Data Factory, Azure Data Lake, HdInsight, DataBricks, IoT Hub, Event Hub, Stream Analytics.
• Analytics: PowerBi, Tableau, D3.js, highcharts, Chartjs.
• Software Engineering: c#, java, js, angular, HTML, css, php, python, PowerApps, PowerShell, bash.
• Systems Engineering: Windows, linux, unix Previous experience in a similar architecture role
• Strong application process flow and problem-solving techniques
• Strong knowledge of operational concerns such as monitoring, mean time to recovery, application performance, etc.
• Strong knowledge of Cloud environments such as Microsoft Azure including: Azure Web Apps, CosmosDB, Application Insights, Log analytics, Microsoft SQL Server, and AWS
• Previous experience monitoring critical web applications in production
• Ability to apply experience and professional knowledge to carry out most assignments in a professional area.
• Ability to apply general knowledge across organization or discipline lines.*

Minimum Qualifications:

Education and Experience -

• Bachelor’s degree in computer science or engineering (Additional years of experience may be considered as a substitute for the required degree on an exceptional basis, with a minimum of nine (9) years of professional related experience).

• Five (5) years’ of specific professional experience

OR

Six (6) years’ of technical or vocational experience within GIS).

Licensures and Certifications -

Preferred Requirements - Master’s degree in computer science or engineering and five (5) to eight (8) years of directly related experience. Proven experience delivering enterprise web projects in cloud environments. Experience working within structured SDLC and Agile frameworks. Industry certifications (Azure, cloud, development).

Work Environment:

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with the job.

Lifting Requirements:

Sedentary work : Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.