Help Desk Representative - Tier 1

· The Help Desk Representative - Tier 1 will report directly to the Help Desk Manager and will provide user support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. · The Help Desk Representative - Tier 1 will remain consistent with Camden County College’s acknowledgement of the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, in our workplaces and society., * Respond to requests for technical assistance in person, via phone, electronically

• Diagnose and resolve technical hardware and software issues
• Rresearch questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Stay current with system information, changes and updates
• A flexible work schedule is required with occasional night and weekend support., 1. * Do you have an Associate’s Degree or equivalent work experience?
• No Response
• Yes
• No

Applicant Documents

Required Documents

1. Resume

Optional Documents

1. Cover Letter
2. Other Document

Camden County College is a Tobacco-Free Workplace. Smoking and the use of all tobacco or “tobacco like” products on all College property including smoking in your own vehicle in our parking lots and/or garages is strictly prohibited. Be healthy, live longer, and help us create a safer and cleaner Campus!

• Associate’s degree or equivalent work experience
• Proven customer support experience
• Oral and written communication skills
• Excellent interpersonal skills with a focus on customer service.
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of relevant call tracking applications
• Ability to work collaboratively in a team environment.
• A flexible work schedule is required with occasional shift changes.

Choose CCC for competitive salaries and comprehensive benefits, including health, retirement and tuition assistance., Camden County College offers a benefits package to our permanent part-time employees that includes a retirement plan and short-term disability plan as well as a paid time off policy, which includes paid holiday time. Additional benefits include an Employee Assistance Program (EAP), tuition reimbursement, tuition waiver programs and professional development opportunities.

Camden County College (CCC) is a leading two-year community College with campuses in Blackwood, Cherry Hill and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military friendly institution.

As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development.

Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work.