Helpdesk Co-ordinator

• Managing engineer’s calendars
• Scheduling work to be completed by engineers
• Answering and screening telephone calls customer enquiries, callouts, request, complaints.
• Liaising and communication with service engineers and subcontractors.
• Logging calls, work, and invoicing, on our service database system
• Preparing work quotations and raising invoices
• Build strong customer relations
• Assisting with the Services and Maintenance Manager and the Technical Services Manager with day to day ad hoc duties
• Be at ease with receiving instructions and carrying out ad hoc Administration duties for other Senior Management.

The successful candidate for the Helpdesk Co-ordinator will have the following skills and experience:

• Experience with Outlook and Microsoft packages
• Positive ‘can do’ attitude
• Excellent time management and communication skills - A must
• Willing to be involved in the day to day activities and contribute to varying office administration duties.
• Previous experience of working in a customer services-based role
• Previous experience of scheduling work would be a strong advantage as well as SIMpro experience

• 23-25K per annum