Customer Relationship Management (CRM) Software Developer II

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.

Effective October 1, 2025, the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2, 5, 7, and 9. This position may be subject to changes resulting from this implementation, in alignment with the provisions of the collective bargaining agreement.

Department: The Division of Information Technology (IT) strives to be a strategic, innovative and best-in-class IT organization that provides a leading-edge technology environment for students, faculty, and staff to advance the University’s mission, vision, and goals. We are seeking an exceptional individual to join our IT Enterprise Resource Planning (ERP) Operating Systems and Database department as the Customer Relationship Management (CRM) Software Developer II. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness., Equivalent to a bachelor’s degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis. Under general supervision, designs, analyzes, develops/upgrades, tests, and maintains university software applications and systems. Applies software development knowledge to design feasibility studies, software upgrades and interfaces, write and review coding, and troubleshoot system software issues to ensure user technology is functioning properly and meets the needs of the institution. Works independently on most day-to-day assignments with general supervision on new assignments or projects to ensure alignment with objectives. Handles multiple work priorities and is accountable for own work results.

Working knowledge of relevant software applications and programming languages. Working knowledge of software development methodologies such as designing workflows, diagrams, and schematics. Working knowledge of system development life cycle and structured systems development concepts. Strong project planning and organizational skills to plan, organize, document, and manage multiple projects. Strong communication and interpersonal skills with the ability to present technical information to technically diverse audience in a clear and concise manner. Strong analytical skills to evaluate user and business needs/programs and design, develop, and implement solutions. Proficiency in using applicable software and programming languages. Knowledge of university and IT policies, processes, and procedures, and data privacy regulations. Ability to provide lead work direction and training to others.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications: Three (3) or more years of experience administering a Customer Relationship Management (CRM) platform. Bachelor’s degree from an accredited four-year college or university in Computer Science, Engineering, or a related field, or an equivalent combination of education and experience.

Experience working with CRM platforms, customer, or partner portal environments. Demonstrated experience working with CRM applications and relational database systems. Working knowledge of database technologies and data tools such as SQL, Excel, JSON, ETL processes, APIs, and system connectors. Familiarity with web services, software testing tools and environments, and release management processes. Ability to translate business requirements into technical solutions and system functionality. Experience developing system documentation, process flows, or workflow diagrams. Strong analytical, problem-solving, and troubleshooting skills. Excellent collaboration and communication skills, including the ability to communicate effectively with both technical and non-technical stakeholders. Ability to work independently, demonstrate initiative, and manage multiple priorities in a dynamic environment. Experience supporting or working within complex organizational environments, such as higher education or multi-department operations, is preferred. Strong interpersonal skills with the ability to build effective working relationships with staff and leadership across varying levels of technical expertise. Experience with system integration or ETL tools; experience with integration platforms such as Dell Boomi is highly desirable. Familiarity with modern programming, web, and application technologies such as Apex, .NET, Java, XML, or similar development frameworks.

Cal State Fullerton is a leading campus of the CSU, serving as an intellectual and cultural center for Southern California and driver of workforce and economic development. We are an emerging national model for supporting student success through innovative high-impact educational and co-curricular experiences, including faculty-student collaborative research.

California State University, Fullerton offers a comprehensive and competitive benefits package. From our health plans and continuing education opportunities to our flexible spending accounts, survivor protection, leave programs and competitive retirement/savings plans, the CSU offers benefits that matter to you at each stage of your career.

Cal State Fullerton recognizes the balance of work and personal challenges. We support these multiple roles, promote flexibility, and strive to enhance the overall experience for our employees.

At Cal State Fullerton, we take immense pride in our campus, where every employee is driven by a shared purpose: to transform lives through the power of education. We are committed to fostering an exceptional employee experience where you will be a catalyst for change.

California State University, Fullerton (CSUF) is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At CSUF, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.