Manager, Infrastructure, Cloud & Identity Services

Business Continuity Incident Management Service Improvement Operations Security Single Sign-On (SSO) User Experience (UX) Lifecycle Management Technical Leadership Relationship Building Business Requirements Remote Access Systems Full Stack Development IT Capacity Management Artificial Intelligence Infrastructure Security Business Transformation Infrastructure Automation Computer System Validation IT General Controls (ITGC) Backup and Recovery System Infrastructure Architecture Infrastructure as Code (IaC) Service Improvement Planning Privileged Access Management Python (Programming Language) Technical Delivery Management Continuous Improvement Process Virtual Private Networks (VPN) Design Elements And Principles Secure Remote Password Protocols Troubleshooting (Problem Solving), The Manager, Infrastructure, Cloud & Identity Services serves as the

technology lead for our clients hybrid infrastructure, cloud, identity,

networking, and core enterprise technology services. Our client has

established a strong infrastructure and operations foundation, this role will

focus on enhancing, optimizing, modernizing, and scaling that foundation to

support the evolving needs of a commercial-stage biotechnology company and

future global growth. The Lead Manager combines platform ownership, technical

leadership, service delivery accountability, and vendor management to ensure

infrastructure services remain secure, resilient, scalable, compliant, and

aligned with business priorities. Reporting to IT leadership, the

Manager partners closely with Cybersecurity, Digital Workplace, Enterprise

Applications, Data & Analytics, Quality, laboratory stakeholders, managed

service providers, and technology partners to ensure infrastructure services

remain operationally supportable, cost-effective, and ready to scale. The role

requires technical depth to assess architectures, challenge vendor

recommendations, troubleshoot complex issues, guide engineering decisions, and

lead modernization across cloud, identity, compute, hosting, and core

infrastructure services.

Responsibilities

Business Partnership & Service Delivery

• Serve as the technology domain lead and trusted infrastructure partner to Cybersecurity, Digital Workplace, Enterprise Applications, Data & Analytics, Quality, laboratory teams, and business stakeholders.
• Translate business, security, operational, laboratory, and compliance requirements into infrastructure strategies, service plans, technical standards, roadmaps, and measurable outcomes.
• Lead infrastructure planning, modernization, lifecycle management, and service improvement initiatives across cloud, identity, compute and hosting, resilience, and core infrastructure services.
• Partner with IT leadership on infrastructure priorities, technology investments, operational maturity, and service improvement opportunities.
• Communicate priorities, risks, dependencies, decisions, and operational impacts clearly to business, technical, and vendor stakeholders.

Infrastructure, Cloud & Identity Platform Leadership

• Provide technical leadership across Microsoft Azure, Microsoft 365, identity services, compute and hosting platforms, virtualization, backup and recovery, and related enterprise infrastructure technologies.
• Establish infrastructure, cloud, identity, security, integration, and operational standards that improve reliability, consistency, supportability, scalability, and resilience.
• Lead technical design and architecture decisions for infrastructure services, cloud platforms, identity integrations, compute and hosting environments, remote access, enterprise applications, and laboratory technology environments.
• Partner with Cybersecurity to apply security-by-design principles, Zero Trust concepts, identity controls, privileged access practices, vulnerability remediation, and infrastructure security standards.
• Contribute to infrastructure architecture, engineering standards, modernization strategies, roadmap development, and technology evaluation to improve security, operational maturity, resilience, user experience, and cost efficiency.

Infrastructure Lifecycle & Operational Excellence

• Own the day-to-day health, performance, supportability, and service quality of infrastructure, cloud, identity, compute, hosting, networking, and core enterprise technology services.
• Ensure services remain reliable, secure, compliant, scalable, recoverable, cost-effective, and aligned with changing business requirements.
• Lead infrastructure upgrades, cloud modernization, lifecycle refreshes, identity improvements, service transitions, platform optimization, and operational readiness activities.
• Establish and monitor infrastructure health, service quality, availability, capacity, performance, security, and operational metrics, using insights to drive continuous improvement and risk reduction.
• Drive remediation of recurring issues, technical debt, lifecycle risks, architecture gaps, and operational inefficiencies.
• Ensure effective incident, problem, change, enhancement, escalation, and major incident management across technologies within scope.

Vendor & Delivery Management

• Lead managed service providers, systems integrators, consultants, carriers, cloud providers, and other technology partners supporting infrastructure, cloud, identity, networking, and related services.
• Establish clear service, delivery, technical, operational, security, and quality expectations, and hold partners accountable for outcomes.
• Review and challenge vendor recommendations, technical designs, service proposals, remediation plans, and architecture decisions to ensure alignment with business requirements and long-term infrastructure strategy.
• Manage delivery priorities, dependencies, escalations, risks, service performance, and operational outcomes across internal and external resources.
• Partner with IT leadership on vendor performance, service levels, renewals, cost optimization, and technology investments while building appropriate internal capability and knowledge transfer.

Security, Compliance & Resilience

• Partner with Cybersecurity to implement infrastructure security standards, including secure configuration, patching, vulnerability remediation, identity controls, privileged access management, network security, endpoint protection alignment, and Zero Trust principles.
• Ensure infrastructure services operate in accordance with company policies, security standards, operational procedures, and applicable regulatory or audit expectations.
• Support infrastructure underlying GxP-regulated systems and laboratory environments, including change control, documentation, validation support, audit readiness, and lifecycle requirements where applicable.
• Support audits, risk assessments, compliance reviews, control evaluations, and remediation activities involving infrastructure and supporting technology controls.
• Own and mature backup, recovery, disaster recovery, business continuity, and resilience capabilities across cloud and on-premises environments.
• Proactively identify infrastructure, security, compliance, operational, vendor, and resilience risks and drive appropriate remediation., Business Continuity Incident Management Service Improvement Operations Security Single Sign-On (SSO) User Experience (UX) Lifecycle Management Technical Leadership Relationship Building Business Requirements Remote Access Systems Full Stack Development IT Capacity Management Artificial Intelligence Infrastructure Security Business Transformation Infrastructure Automation Computer System Validation IT General Controls (ITGC) Backup and Recovery System Infrastructure Architecture Infrastructure as Code (IaC) Service Improvement Planning Privileged Access Management Python (Programming Language) Technical Delivery Management Continuous Improvement Process Virtual Private Networks (VPN) Design Elements And Principles Secure Remote Password Protocols Troubleshooting (Problem Solving) Title 21 Of The Code Of Federal Regulations Information Technology Infrastructure Library +0 Login | JoinContact

Planning Auditing, Firewall Equities Scripting Analytics Terraform Operations Leadership Governance Resilience IT Security Scalability Reliability Life Sciences Observability Risk Analysis Biotechnology Microsoft 365 Accountability Change Control Cyber Security Data Integrity Virtualization Technical Debt Pharmaceuticals Microsoft Azure Cloud Computing Managed Services Active Directory Technical Design Network Security Technical Issues Vendor Management Cloud Engineering Disaster Recovery Endpoint Security Visual Workplaces Lean Manufacturing Windows PowerShell Business Valuation Technical Standard Business Priorities Systems Engineering, * Bachelor’s degree or equivalent combination of education and relevant experience.

• 10+ years of progressive experience in enterprise infrastructure, cloud engineering, identity services, systems engineering, infrastructure operations, or related technology disciplines.
• 5+ years of experience serving as a platform owner, technical lead, service delivery lead, infrastructure manager, cloud lead, identity lead, or comparable technology leadership role.
• Strong hands-on experience supporting Microsoft Azure and Microsoft 365 enterprise environments.
• Strong experience with Microsoft Entra ID, Active Directory, identity lifecycle management, SSO, federation, MFA, conditional access, and modern identity services.
• Experience supporting hybrid infrastructure environments spanning cloud, compute and hosting, identity, networking, remote access, backup, disaster recovery, and infrastructure monitoring technologies.
• Experience leading infrastructure modernization, lifecycle management, operational improvement, and vendor-delivered technology services.
• Experience establishing trusted relationships with business, IT, security, application, laboratory, and vendor stakeholders and translating complex operational needs into technology outcomes.
• Demonstrated ability to independently assess complex business and technical issues and drive solutions through implementation and ongoing operation.

Preferred

• Prior experience in biotechnology, pharmaceutical, life sciences, healthcare, or other regulated technology environments.
• Experience working in a lean, high-growth organization where infrastructure leaders maintain broad technical ownership and work closely with external service providers.
• Working knowledge of GxP, 21 CFR Part 11, computerized system validation/assurance, change control, data integrity, IT general controls, and inspection-readiness expectations.
• Working knowledge of AWS infrastructure and cloud services.
• Working knowledge of enterprise networking, firewall technologies, secure remote access, VPN/ZTNA, and modern network security architectures.
• Experience with infrastructure automation, scripting, or Infrastructure as Code using PowerShell, Terraform, Python, Bicep, ARM, or similar technologies.
• Experience with Zero Trust, privileged access management, identity governance, and modern identity security architectures.
• Experience designing or maturing infrastructure monitoring, observability, capacity management, backup, recovery, and disaster recovery capabilities.
• Relevant Microsoft, AWS, VMware, Okta, networking, security, or ITIL certifications., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Analytics Terraform Operations Leadership Governance Resilience IT Security Scalability Reliability Life Sciences Observability Risk Analysis Biotechnology Microsoft 365 Accountability Change Control Cyber Security Data Integrity Virtualization Technical Debt Pharmaceuticals Microsoft Azure Cloud Computing Managed Services Active Directory Technical Design Network Security Technical Issues Vendor Management Cloud Engineering Disaster Recovery Endpoint Security Visual Workplaces Lean Manufacturing Windows PowerShell Business Valuation Technical Standard Business Priorities Systems Engineering

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.