It technician for network and operations team in the information technology services

The appointee will be responsible for monitoring the operations of central IT systems and the campus network to ensure safe operation and provision of normal services; coordinating the installations of network infrastructure, cabling and IT closets; backup job status monitoring, carrying out production change release and other scheduled operational tasks; system performance reporting; equipment life-cycle and inventory management; answering users’ enquiries; and incident tracking and escalation. This position may require working on shifts that may include weekends and public holidays.

Applicants should possess a Higher Diploma in Information Technology (IT) or a related discipline, and at least one year of relevant post-qualification experience in data centre and enterprise IT systems/network infrastructure operations.

Applicants should have a good command of written and spoken English and Chinese; good communication, analytical and problem-solving skills; and proven ability to execute multiple operational jobs independently and in a team environment according to prescribed guidelines. They should also have solid knowledge and experience in at least two of the following areas:

• Installation of IT closets and network cabling infrastructure

• Cooling, electricity supply distribution and protection, fire and other physical/environmental risk protection for IT closets and data centres

• UPS installation and operations

• LAN/WiFi/WAN technologies

• Network equipment configuration and installation

• Data centre equipment/systems troubleshooting methods and techniques

• Data centre management and monitoring systems

Those with the following qualifications, knowledge or experience are preferred:

• Registered grade A electrical worker

• Hot /cold aisle design and planning of data rack installation

• EMSD policies, building code regulations and rules

• Safety protocols and regulations

The appointment will be made on fixed-term full-time contract for 2 years and commence as soon as possible with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered, together with contract-end gratuity and University contribution to a retirement benefits scheme at 10% of basic salary. Other benefits include annual leave and medical benefits.