Technical Specialist

The Technical Specialist is a highly specialized role within specialty areas (e.g., Blood Bank, Chemistry, Cytology, Hematology, Microbiology, Cytometry, Molecular Diagnostics) requiring a high level of skill. The Technical Specialist, in their role as Testing Personnel as defined by CLIA, may perform waived and non-waived testing. Under general supervision, carries out all policies and performs all tests in accordance with the department’s standard operating procedures. Works independently in an efficient and organized manner to assure accurate results and records. The work requires a professional level of knowledge to read and interpret accurately test results used by providers in the diagnosis and treatment of diseases. The Technical Specialist, in their role as Technical Supervisor or General Supervisor as defined by CLIA, may be delegated the responsibility of the technical oversight of the training areas including the day-to-day supervision or oversight of the laboratory operation related to personnel in training, performing testing, and reporting results. Under the general supervision of the Technical Director and Clinical Supervisors, the Technical Specialist-Education is responsible for supervision of trainees at their assigned workstations including Quality Control (QC) review, training, competency assessment of staff.

Does this position require Patient Care? No

Essential Functions

The testing personnel are responsible for specimen processing, test performance and for reporting test results. Each individual performs only those tests that are authorized by the laboratory director and require a degree of skill commensurate with the individual’s education, training or experience, and technical abilities. After success completion of orientation, training and competency assessment on all instruments/methods applicable to their role:

• Follow the laboratory’s procedures for specimen handling and processing, test analyses, reporting and maintaining records of patient test results.
• Maintain records that demonstrate that proficiency testing samples are tested in the same manner as patient samples;
• Adhere to the laboratory’s quality control policies, document all quality control activities, instrument and procedural calibrations and maintenance performed.
• Follow the laboratory’s established corrective action policies and procedures whenever test systems are not within the laboratory’s established acceptable levels of performance.
• Be capable of identifying problems that may adversely affect test performance or reporting of test results and either must correct the problems or immediately notify the general supervisor, technical consultant, technical supervisor, clinical consultant or director; and
• Document all corrective actions taken when test systems deviate from the laboratory’s established performance specifications.
• Creates, documents, maintains, plans and implements the training programs including competency assessments for new procedures adapted into the Specialty Labs, and manages the competency review process with Supervisors and Technical Director, including the Compliance Officer as needed. Reviews and approves completed training paperwork and documentation, ensuring that all training documents and signoffs are documented and maintained in Media Lab Compass module, supported by the Senior Technologists, and administrative staff in the Specialty Lab. Trained on new processes to bring a training and education lens to the development and creation of SOPs for new processes. Assists with determining whether a new competency assessment needs to be created. Reviews and determines whether existing training material reflect the current workflow used in the lab and reviews and approves any required updates to training guidelines. Develops the training procedures for technical staff and students, both rotating from affiliated programs and for the MGB MLS Training Program.

Education Bachelor’s Degree Medical Technology required or Bachelor’s Degree Laboratory Sciences required and Can this role accept experience in lieu of a degree? No Licenses and Credentials Medical Technologist (ASCP)- American Society for Clinical Pathology Board of Certification (ASCP-BOC) preferred Experience Experience in a Specialty Laboratory 3-5 years required and Knowledge, Skills and Abilities- The knowledge, both practical and theoretical, of tests and procedures necessary to review findings and advise and direct subordinates in action.- Demonstrates advanced level of analytical skills and judgement.- Must have understanding of computer technology and its application to analytical procedures and quality control.- Must have a comprehensive understanding of laboratory equipment and its operation, maintenance and repair and analytic techniques.- Must have the ability to work independently, evaluate situations and act appropriately.- Detailed knowledge of applicable federal, state and accreditation requirements.- Ability to multitask and manage validations and projects in a fast-paced environment.- Advanced computer skills.- Comprehensive understanding of test principles, equipment operation and computer system operations.- Make appropriate decisions, develop and complete follow-up actions in conjunction with lab leadership.- Must be able to perform as a senior team member, providing direction and guidance to less experienced technologists.- Must have the ability to pay careful attention to detail and to adhere to written protocols, including communication to supervisors when issues are identified.- Must be able to perform as a team member.- Excellent interpersonal skills.- Ability to interact professionally and effectively with numerous staff including physicians, hospital personnel, employees, and patients., Analysis Skills, Blood Bank, Candidate Pipeline, Cell Biology, Chemistry, Clinical Pathology, Communications Protocols, Community and Social Services, Computer Operations, Computer Skills, Computer Systems, Computer Workstations, Consulting, Corrective Action, Detail Oriented, Disease Treatment, Document Management, Documentation, Hematology, Hospital, Identify Issues, Interpersonal Skills, Laboratory, Laboratory Equipment, Laboratory Operations, Laboratory Techniques, Leadership, Lift/Move 20 Pounds, Lift/Move 35 Pounds, Maintenance Services, Medical Records, Microbiology, Multitasking, Needs Assessment, Nonprofit, Nursing, Organizational Skills, Patient Care, Performance Analysis, Performance Management, Performance Reviews, Performance Testing, Procedure Development, Process Management, Quality Control, Record Keeping, Sample/Specimen Processing, Staff Training, Standard Operating Procedures (SOP), System Operations, Systems Analysis, Technical Consulting, Technical Leadership, Technical Research, Testing, Training Program, Training Program Evaluation, Training/Teaching

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.