Infrastructure and Cloud Services Manager

As the Infrastructure and Cloud Services Manager, you will lead and enhance the delivery of core IT infrastructure and cloud services, ensuring performance, security, reliability and scalability across the business. Working alongside the IT Operations Manager, Cyber Security & Compliance Manager, IT Customer Support Team and Digital/AI teams, you will help shape our IT strategy and support a wide range of initiatives.

You will also act as a primary escalation point for complex issues, work closely with approved third-party partners, and ensure our systems align with ISO27001, Cyber Essentials Plus and wider business objectives.

Essential

• Relevant IT, Computing or Infrastructure qualification (degree, HND, apprenticeship or equivalent), with a commitment to continuous professional development.
• Strong experience supporting Microsoft 365, Azure, Entra ID and Windows Server environments.
• Proven experience managing IT infrastructure, server hardware, virtual platforms and enterprise networking.
• Hands-on experience with HPE and Dell server technologies.
• Strong knowledge of Active Directory, Group Policy, DNS, DHCP and identity management services.
• Good understanding of WAN, LAN, Wi-Fi and TCP/IP networking technologies.
• Ability to produce reports, dashboards and management information to support operational decision-making.
• Excellent communication, stakeholder management and relationship-building skills.
• Proactive, organised and collaborative approach to resolving technical issues and delivering improvements.

Preferred

• Industry certifications such as Azure Administrator, Microsoft 365, CCNA, ITIL, Security+ or equivalent.
• Experience delivering infrastructure transformation, cloud migration or large-scale technology change projects.
• Knowledge of ISO 27001, Cyber Essentials Plus and modern cyber security principles including MFA, Conditional Access and Zero Trust.
• Exposure to automation, scripting or Infrastructure as Code technologies such as PowerShell, ARM or Terraform.
• Experience with Microsoft Intune, Windows Autopilot and modern endpoint management.
• Experience working across multi-site environments and managing third-party suppliers or managed service providers.
• Interest in digital transformation, AI technologies and continuous service improvement initiatives.

Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration.

Originally formed in 1926, we have a unique heritage in delivering client-focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG-Stiftung. RAG-Stiftung is a foundation with the long-term public purpose to deal with the environmental and social commitments resulting from the closing of Germany’s coal mining industry. RSBG SE’s mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change.