Enterprise Applications Manager

The Enterprise Applications Manager - Salesforce is a hybrid leadership and technical role responsible for the strategy, administration, development, and support of enterprise applications, with a primary focus on Salesforce Education Cloud. This position leads strategy while also contributing hands-on to system design, development, and integrations. The role creates and oversees application strategy and ensures the effective delivery, optimization, and integration of enterprise systems that support institutional goals across recruitment, student success, advancement, and operations. This position partners closely with institutional stakeholders and Dynamic Campus leadership to promote adoption of technology solutions, deliver exceptional customer service, and ensure alignment with institutional priorities, security standards, and best practices. Responsibilities

• Provide leadership for enterprise-wide application development, support, integration, and quality assurance across Salesforce, ERP, and third-party systems.
• Define and execute the Enterprise Applications strategy, including Salesforce roadmap, service offerings, and continuous improvement initiatives.
• Partner with IT and institutional leadership to align technology initiatives with strategic goals.
• Represent the Enterprise Applications function in cross-functional committees and leadership discussions.

Salesforce Development & Architecture

• Design, develop, test, and deploy scalable Salesforce solutions using:
• Apex
• Lightning Web Components (LWC)
• Visualforce
• Workflows
• Lead implementation and optimization of Salesforce Education Cloud, including:
• Recruitment & Admissions
• Student Success
• Advancement & Alumni
• Marketing & Communications
• Advise on Salesforce data architecture, data governance, and student lifecycle management.
• Manage Salesforce environments, including sandboxes, version control, and deployment strategies.

Integration & Enterprise Systems

• Design, build, and maintain integrations between Salesforce and external systems using Jitterbit and API-based architectures.
• Ensure alignment with enterprise integration patterns, data standards, and security requirements.
• Support ERP and third-party application integrations (e.g., Banner, Colleague, Jenzabar, or similar SIS platforms).
• Troubleshoot integration issues and coordinate with vendors on resolution and enhancements.

Operations & Application Management

• Oversee day-to-day operations for enterprise applications, including system performance, reliability, and support.
• Coordinate vendor relationships, including escalations, system upgrades, and lifecycle management (including end-of-life planning).
• Lead application installation, upgrades, and customization efforts.
• Establish and monitor KPIs, performance metrics, and reporting to support decision-making.
• Conduct audits to ensure compliance with policies, data integrity, and operational efficiency.

Collaboration & Customer Engagement

• Partner with functional stakeholders and subject matter experts to gather requirements and translate them into technical solutions.
• Promote adoption and effective use of Salesforce and enterprise applications across the university.
• Lead and facilitate internal and client-facing meetings.
• Provide clear communication of technical concepts, risks, and solutions to non-technical audiences.

Security & Compliance Ensure all applications and integrations adhere to institutional policies and security standards, including NIST 800-171 practices. Support data governance, access controls, and audit readiness efforts.

Documentation & Delivery

• Create and maintain technical documentation, solution designs, integration mappings, and configuration guides.
• Operate within Agile/Scrum frameworks to deliver iterative, high-quality solutions.
• Support training initiatives for both technical teams and end users.

Do you have experience in Salesforce Cloud?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).

• 3+ years of Salesforce development experience (Apex, SOQL, LWC, Flow).
• Experience with Salesforce Education Cloud (EDA, Admissions, Student Success, Advancement).
• Experience with enterprise integrations using Jitterbit or similar iPaaS platforms.
• Strong understanding of Salesforce platform architecture, security model, and APIs (REST/SOAP).
• Experience with ERP systems and higher education application ecosystems.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and interpersonal skills with the ability to engage both technical and functional stakeholders.

Preferred Qualifications

• Salesforce Platform Developer I or II Certification.
• Salesforce Education Cloud Consultant Certification.
• Experience working in higher education or with multiple institutional clients.
• Familiarity with SIS platforms (Banner, Colleague, Jenzabar).

Soft Skills

• Strong customer service orientation and stakeholder engagement skills.
• Ability to balance strategic leadership with hands-on technical work.
• Demonstrated ability to manage multiple priorities in a dynamic environment., * Ability to sit or stand for extended periods and perform light physical tasks as required.

• Standard business hours (Monday-Friday, 8:00 AM - 5:00 PM PST); occasional variation based on project needs.