Global Salesforce Commercial Platforms IT

• Define, describe, diagram, and document the role and interaction of technological and human components to provide cost-effective and innovative solutions.
• Promote and govern good architectural practice through proven technology and human interaction patterns and architecture mentorship.
• Support the full lifecycle management of the IT portfolio, including the selection, usage, enhancement, and replacement of IT applications, infrastructure, and services.
• Deliver and/or manage projects assigned and work with stakeholders to achieve desired results., * Autonomy: Recognized expert managing large projects or processes with considerable latitude in determining deliverables.
• Organizational Impact: Contribute to defining the direction for new products, processes, standards, or operational plans with significant impact.
• Innovation and Complexity: Solve difficult and moderately complex problems, develop solutions independently.
• Communication and Influence: Represent the organization as a primary contact for projects and initiatives; communicate with internal and external customers and vendors.
• Leadership and Talent Management: Provide guidance, coaching, and training to other employees; manage major/moderately complex projects., * Serve as the Principal Salesforce Technical Architect for the enterprise Salesforce platform.
• Define, implement, and govern Salesforce architecture, standards, reusable design patterns, and best practices.
• Partner with business stakeholders, product owners, solution architects, and delivery teams to translate business strategy into scalable technology solutions.
• Lead architecture governance, portfolio lifecycle decisions, and technical roadmap planning to minimize technical debt.
• Define, document, and communicate end-to-end solution architecture covering business processes, data, integrations, security, automation, and AI capabilities.
• Evaluate emerging Salesforce technologies and recommend adoption strategies aligned with enterprise goals.

Business Consulting & Solution Architecture:

• Lead discovery sessions and business workshops to understand business capabilities, pain points, and strategic objectives.
• Translate business requirements into scalable solution architectures and implementation roadmaps.
• Lead technical design workshops with business, product, and engineering teams.
• Prepare architecture diagrams, technical specifications, integration designs, and solution documentation.
• Estimate level of effort, evaluate technical feasibility, identify implementation risks, and recommend mitigation strategies.
• Serve as the trusted advisor for Salesforce platform capabilities and enterprise solution decisions., * Designing and implementing scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, Platform Events, and APIs.
• Strong experience designing, architecting, and implementing Salesforce Experience Cloud solutions for customer, partner, and employee portals.
• Expertise in Experience Cloud architecture, including authentication, authorization, guest user security, sharing model, CMS integration, branding, personalization, and scalable portal design.
• Experience implementing secure authentication mechanisms such as SSO, SAML, OAuth, and identity management for external users.
• Hands-on experience with Experience Builder, Lightning Web Components (LWC), custom theming, CMS, navigation, and digital user experience optimization.
• Experience integrating Experience Cloud with enterprise systems, content management platforms, identity providers, and external APIs.
• Strong understanding of Experience Cloud licensing models, external user security, data sharing strategies, and performance optimization for high-volume external user communities.
• Hands-on experience with JavaScript, TypeScript, HTML, CSS, JSON, REST APIs, and modern UI frameworks.
• Building AI-powered business solutions using Agentforce, Prompt Builder, and Salesforce AI capabilities.
• Designing scalable customer data solutions leveraging Salesforce Data Cloud and AI-driven insights.
• Leading enterprise integrations using REST, SOAP, Platform Events, WebMethods, middleware, and external APIs.
• Troubleshooting complex production issues, performing root cause analysis, and ensuring high platform reliability.
• Reviewing code, maintaining high code quality standards, and enforcing enterprise development best practices.
• Lead technical delivery for the Salesforce roadmap and strategic Salesforce programs across Neuromodulation and Pelvic Health.
• Own solution design through implementation, SIT, UAT, deployment, and production stabilization.
• Identify technical risks early and proactively drive mitigation plans.
• Support Agile delivery teams by removing technical roadblocks and ensuring solution quality.
• Collaborate with globally distributed teams across the Americas, EMEA, and APAC.
• Mentor Salesforce administrators, developers, and technical leads while fostering engineering excellence.

• 10 years of experience with a bachelor’s degree or 8 years of experience with an advanced degree.
• 5 years of hands-on Salesforce experience (configuration and/or development) with at least 2 years in a technical lead or architecture role., * Mastery of a specialty area and full knowledge of industry practices, typically obtained through advanced education combined with experience.
• Broad knowledge of project management.
• Requires a University Degree and minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience., * Bachelor’s degree in computer science, Information Technology, Engineering, or related field.
• 12 years of overall IT experience with 10 years of hands-on Salesforce development and architecture experience.
• Proven experience leading enterprise Salesforce implementations from architecture through delivery.
• Experience integrating Salesforce with enterprise applications using REST, SOAP, Platform Events, WebMethods, middleware, and APIs.
• Experience with Git/Bitbucket, CI/CD pipelines, DevOps, and deployment tools such as Copado.
• Strong understanding of Salesforce data models, security architecture, scalability, and platform performance optimization.
• Strong debugging, analytical, and problem-solving skills.
• Experience working in Agile/Scrum delivery environments.
• Ability to effectively collaborate with globally distributed cross-functional teams.
• Excellent communication, stakeholder management, and executive presentation skills., * Salesforce certifications (e.g., Salesforce Certified Application/System Architect, Experience Cloud Consultant, Sales/Service Cloud Consultant, Health Cloud Accredited Professional).
• Experience architecting enterprise-scale Experience Cloud solutions supporting thousands of external users across customer, partner, and patient engagement portals.
• Experience with healthcare or regulated industry digital experience solutions, including secure external user access and compliance requirements.
• Experience in Sales Enablement or CRM transformation programs.
• Experience working in global enterprise environments.