Manager, Data Science & Analytics

Hi, my name is Michael, Head of Data and Analytics at Customer.io, and I’m looking for a Senior Manager, Data Science & Analytics to lead and evolve Customer.io’s internal data science & analytics function. This team serves as a strategic partner across Product, Marketing, Sales and Customer Experience organizations, helping the company make better decisions through forecasting, experimentation, behavioral analytics, and rigorous measurement.

In this role, you’ll lead a team responsible for delivering business value through the applied use of data. You’ll partner closely with leaders across the company to guide decisions, define success metrics, improve customer and product experiences, and drive operational efficiencies.

Success in this role requires strong leadership, analytical and technical rigor, and business acumen. We view our data team as more than a reporting function, and as a trusted advisor to the business - bringing clarity through ambiguity, uncovering opportunities, and helping Customer.io move faster and operate smarter as we scale.

What we value

Business impact through data: We focus on delivering value over reporting and find the right balance between technical rigor and business pragmatism.

Strategic partnership: We bring ideas to the table and help our partners shape priorities, challenge assumptions, and identify opportunities - not just respond to requests.

Ownership and rigor: We hold ourselves to a high standard, sweating the details and ensuring our analyses, assumptions, and recommendations are accurate, trustworthy, and actionable.

Leadership and development: We believe great teams are built through coaching, challenge, and continuous growth, helping people do the best work of their careers.

What you’ll do

• Lead and develop a team of Data Scientists and Analysts supporting Product, Marketing, Sales, and Customer Experience.
• Lead behavioral analytics, customer segmentation, experimentation, and product measurement efforts, helping teams understand customer behavior, evaluate product performance, and prioritize roadmap investments.
• Develop and maintain revenue forecasts, churn models, customer health scores, and account or opportunity scoring models used across the business.
• Partner with our data engineering team to manage our internal agentic data analytics platform, Smarty, supporting self-serve data access and analytics.
• Define standards and best practices for analytics and data science, and refine operational frameworks to drive efficiency and scale across the team., * 45-minute video call with Hiring Manager
• Three 30-minute video calls with team members
• Take-Home Assignment + Review call with the full panel

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact., This should be the location you plan to consider your primary residence and are legally authorized to work in. Were you referred to this position by a current or former team member? If so, please list their name below.* LinkedIn Profile URL* If you have previously been employed with Customer.io, please provide the department or role that you had. Have you previously been employed with Customer.io? * Select… Do you currently work for, or have you worked for, a company or partner agency that uses Customer.io in the past 2 years?* Select… If you answered “Yes” to the question above, please list the company or partner agency name(s).*

If you have not, please answer N/A Will you require work authorization/visa sponsorship?* Select…

As a remote company, we hire across many locations, but we do have policies and team needs that influence where we can support employment. Because of this, we’re not able to offer visa sponsorship or relocation support at this time. How many direct reports have you managed?* Select… How many years have you been in a people management role? * Select…

Which of the following have you done hands-on in the last 2 years? *

Written complex SQL queries to pull and analyze data Built or maintained a machine learning model end-to-end Used Python for data analysis or modeling Designed or analyzed A/B tests or experiments None of the above

Which data warehouse(s) have you worked with? Select all that apply: *

Snowflake BigQuery Databricks Redshift Other I have not worked with a cloud data warehouse

What is your total years of experience in data science, analytics, or a related quantitative field?* Select… Which best describes how data requests typically come to you? * Select…

What does your current or most recent team’s work primarily support? Select all that apply. *

Product decisions and roadmap Marketing and growth Revenue forecasting or business operations Customer success or retention analytics Internal data infrastructure only Other

In your most recent role, approximately what percentage of your time was spent leading and managing your team vs. doing hands-on technical work? * Select…

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Customer.io’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select… Are you Hispanic/Latino? Select… Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select…

• 7+ years of experience in Data Science, Analytics, Product Analytics, or a related quantitative field, including experience leading and developing high-performing teams.
• Strong expertise in experimentation, forecasting, statistical analysis, and product or business analytics.
• Advanced SQL skills and proficiency with Python or similar analytical tools.
• Experience defining metrics, measurement frameworks, and analytical approaches that support product, growth, and business decision-making.
• Demonstrated ability to partner with senior leaders, influence strategy, and communicate complex findings clearly to technical and non-technical audiences.
• Comfortable balancing strategic leadership with hands-on analytical work when needed.
• Experience working with modern analytics platforms and data warehouses, including Snowflake, dbt, and product analytics tools.
• Experience in B2B SaaS, PLG, or subscription-based businesses preferred.
• Based in the Americas, remote-friendly., You’ll have real ownership - of a team, of a data function, and of a company that’s actively building toward an AI-native analytics future. This isn’t a reporting shop. You’ll have a seat at the table with senior stakeholders and the latitude to shape how data drives decisions at Customer.io.

We believe in transparency. Starting salary for this role is $170,000 - $200,000 USD depending on experience and subject to market rate adjustment.

Zone 1: $204,000 - $240,000 Zone 2: $187,000 - $220,000 Zone 3: $170,000 - $200,000

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.