Specialist, Technical Support - Tropic Isles Elementary School

• Monitor service requests to ensure problem resolution and documentation in a quick, efficient manner.
• Use industry-standard tools to install, manage, update, and maintain computer hardware and software.
• Assist educators in planning for and use of technology in the instructional program.
• Manage the implementation of standard inventory, maintenance, and disaster procedures for resources.
• Provide staff with information about new technology developments in their specific area of responsibility through research and recommend specific hardware and software that compliment and support a diversity of instructional techniques.
• Recommend budget requirements and provide purchase order information for school technology planning.
• Coordinate with District technology support personnel in troubleshooting and maintenance of school-based wiring plans and network documentation.
• Use appropriate equipment to isolate and replace faulty data wiring, network equipment, and related technologies.

• High School diploma or equivalent.
• Two (2) years of experience in computer support or a related field.

PREFERRED QUALIFICATIONS:

• Associate’s degree.
• Advanced industry certifications in computer repair or equivalent.

Relevant experience or education may be substituted to satisfy minimum qualifications.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Clear and concise oral and written communication skills; organizational and management skills.
• Knowledge of industry-standard networking technologies, procedures, and methodologies.
• Knowledge of pertinent regulations, policies, and procedures for the functional area of assignment.
• Knowledge of HIPAA, Public Records, Sunshine Law, FERPA, and other laws/regulations related to student and employee privacy, public information, and records retention.
• Knowledge of and experience with industry-standard equipment, materials, practices, computers, and applications.
• Ability to professionally and effectively respond to customer needs and requests for service or assistance.
• Ability to efficiently work independently with minimal direction or direct oversight.
• Ability to complete industry standard technical certifications including CompTIA A+, Network+, Security+, or equivalent.