Data Systems Specialist

The Data Systems Specialist is responsible for first-tier operational systems support for CompactConnect, a data system used to administer multiple occupational licensure compacts. This role is essential in maintaining system reliability, supporting jurisdiction onboarding, and ensuring smooth operations across an AWS-based infrastructure. The role serves as a bridge between technical operations and stakeholder needs and contributes to the continuous improvement of capabilities while providing member outreach and engagement, planning and executing virtual and in-person convenings, stakeholder management, and contributions to various group projects and team activities. The role may also represent CSG constituents in external forums. The Data Systems Specialist is a service-oriented role that allows for exercise of independent judgment under the direction of a CSG Product Manager., * Monitor application performance, system health, and database status while investigating technical issues using cloud console tools and responding to system alerts.

• Assist clients with system configuration, onboarding processes, and user account management including password resets, authentication issues, and access permissions.
• Support bulk data imports, trouble shoot processing issues, monitor security metrics and incidents, and maintain compliance with established security procedures.
• Maintain technical documentation, create knowledge base content, manage support requests, and collaborate with development teams on system enhancements.
• Collaborate with the internal and external stakeholders and other consultants on relevant products.
• Participate in efforts to plan, coordinate and execute policy workshops, online webinars, technical tours, state visits, and delegations for state elected officials and staff.
• Assist in the administration of collaborative projects aimed at addressing issues of top concern to state officials in one or more states.
• Coordinate and collaborate with national organizations, researchers and national policy experts in carrying out work on collaborative projects.
• Prepare concise written responses to requests for information by members of the legislative, executive and judicial branches.
• Develop and manage relationships with state officials and policymakers, including legislative and other governmental contacts.
• Provide direct outreach to CSG members.
• Assist with planning and executing regional and/or national conference programs and meetings.
• Develop and expand a knowledge base on local, state and federal policy, processes and programming, and other relevant policy topics and best practices.
• Assist with grant and proposal development.
• Contribute to CSG newsletters and other communication pieces.
• Travel overnight and for varying lengths to fulfill duties and responsibilities as needed (expected maximum of 10 nights per year).
• Perform other assigned responsibilities and duties to support the overall mission of the organization.

• Ability to work and conduct activities in a nonpartisan political environment.
• Strong interpersonal skills including self-awareness, sensitivity and valuing others.
• Dedication to public service with an unfailing commitment to act with civility, be nonpartisan in performing CSG duties, and be a responsible steward of member and donor funds.
• Ability to maintain confidentiality and handle politically sensitive work.
• Steadfast commitment to providing CSG members with timely, effective customer service.
• Ability to facilitate complex technical conversation.
• Analytical, with an ability to think critically, distill and present complex information in a concise manner.
• Skill and competence to work effectively with a myriad of state officials, including high level executive, legislative and judicial officials.
• Ability to work with leading experts in the state government field including researchers, policy experts, and program providers.
• Ability to support proposal and grant applications.
• Ability to work independently and to handle a variety of tasks and assignments concurrently while adhering to specific instructions, technical direction and deadlines.
• Ability to work effectively in a highly collaborative team environment.
• Ability to work collaboratively with multiple partners, with a preference for having some exposure to working with public officials.
• Self-motivated with ability to take initiative and see complex tasks through to completion.
• Flexibility and willingness to take on new tasks as necessary to meet evolving needs and objectives of organization and its members.
• Hard working, dependable, resourceful and willing to work non-traditional hours, usually dependent on events.
• Aptitude for managing projects.
• Willingness to travel as needed., * Minimum Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience;
• 2+ years of experience in technical operations or system administration;
• Experience with all the following: AWS services, particularly CloudWatch, Cognito, and console operations; database management/monitoring tools; version control systems (Git/GitHub); command line interfaces and scripting tools; security monitoring and logging platforms; troubleshooting web applications and API issues;
• Understanding of database concepts and basic NoSQL query capabilities;
• Strong analytical and problem-solving skills;
• Excellent written and verbal communication skills;
• Ability to work independently and manage multiple priorities;
• Preferred candidates will have one or more of the following: experience with Git/GitHub for configuration management; knowledge of security monitoring and incident response procedures; experience with CLI tools and scripting; understanding of multi-state regulatory frameworks; experience with healthcare or regulatory compliance systems; familiarity with occupational licensing processes., Message and data rates may apply. Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? If you are looking for a full-t…
• 11 days ago, Message and data rates may apply. Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? If you are looking for a full-t…

The salary range for this position, based in Washington, DC, is $70,000 to $85,000. This salary range is subject to change based on work location and market conditions.