Sr Systems Engineer

We are seeking a Senior Systems Engineer to serve as the technical lead for the infrastructure, deployment architecture, and operational reliability of a regulated software platform used in customer-facing diagnostic environments. This position focuses on the design, deployment, and lifecycle management of a commercial software product operating across a variety of customer infrastructures, including on-premises, virtualized, and cloud-hosted environments. Working closely with software development, DevOps, product management, and quality teams, this individual will help ensure the platform is secure, scalable, maintainable, and performs consistently throughout development, validation, release, and production use. The ideal candidate is a highly experienced systems professional who can independently evaluate complex technical challenges, identify risks before they impact customers, and influence architectural decisions that improve long-term product stability. Responsibilities include designing and supporting deployment environments built on Windows and Linux technologies, troubleshooting issues that span applications, infrastructure, databases, containers, and networking, driving system observability and automation initiatives, enhancing deployment and release processes, maintaining architecture and operational documentation, and serving as a senior technical resource for critical system-level investigations and escalations.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline (or equivalent professional experience).
• 6+ years of experience supporting and maintaining commercially released software products.
• Experience supporting software products within regulated industries such as medical devices, diagnostics, life sciences, healthcare, or other compliance-driven environments.
• Advanced knowledge of Windows Server environments, including production administration of IIS and Microsoft SQL Server.
• Working experience with Linux operating systems such as Ubuntu, Red Hat Enterprise Linux, or similar distributions.
• Hands-on expertise deploying and supporting containerized applications using Docker.
• Experience managing software deployments in virtualized environments such as VMware or Hyper-V.
• Experience with AWS services such as EC2, IAM, VPC, and cloud storage solutions.
• Demonstrated success diagnosing and resolving complex technical issues across software, operating systems, databases, networking, and infrastructure layers.
• Proficiency scripting and automating tasks using PowerShell, Python, Bash, etc.
• Understanding of software release management practices, CI/CD workflows, and deployment automation.
• Knowledge of security fundamentals including system hardening, access management, vulnerability remediation, and patch management.
• Strong communication, analytical, and problem-solving skills with the ability to collaborate effectively across technical teams.

Nice to Have Skills & Experience

• Familiarity with software products deployed across large-scale customer populations and geographically distributed enterprise installations.
• Exposure to IVD-related software products
• Exposure to container orchestration platforms such as Kubernetes, Amazon EKS, Amazon ECS, or similar technologies.
• Experience implementing Infrastructure as Code (IaC) or working with configuration management tools.
• Knowledge of application monitoring, logging, performance analysis, and system observability platforms.
• Understanding of regulatory, quality, validation, or audit requirements associated with commercial software products.
• Experience designing resilient, highly available systems that support long-term product maintenance and scalability.
• Proven ability to influence technical strategy, architecture direction, and engineering standards without direct management responsibilities.
• Previous involvement in root cause investigations and long-term reliability improvements for distributed software systems.
• Experience creating technical documentation, deployment procedures, architecture diagrams, and operational support materials.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.