Technology Operations Specialist

• Maintain procedural and organizational documentation creating, responding to, and updating help desk tickets and system access requests in ServiceNow. Utilizing IT tools such as Confluence and ServiceNow for team collaboration and change management.
• Provide IT Support for the following systems:
• Retail POS system hardware and software;
• Property Manager System support including interfaces, Citrix and AWS Servers;
• Food & Beverage POS system hardware and software including mobile & kiosk ordering solutions;
• Support Windows 10, iOS devices, and onsite hosted solutions;
• Back of house workstations and office computers running various desktop and Citrix applications;
• Analog and IP/VOIP phones;
• Network troubleshooting;
• Wireless Internet including Satellite, Cradle Points, T1s and Fiber;
• Kronos time clocks and Java-based Time Manager;
• Microsoft’s Active Directory;
• Cloud-based email and file storage such as Office 365 and OneDrive;
• Miscellaneous hardware and applications from vendors such as Onity keycard system, HotSOS desktop client and mobile devices, etc.

• Associate or bachelor’s degree or equivalent from an accredited college or university in Information Management, Computer Science, Computer Systems Engineering, Business Administration, or a related field.
• A minimum of 1-3 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems.
• Any Certification from the following associations but not limited to Cisco, CompTIA, ITSM, Microsoft, or PMI.
• Ability to travel driving company provided transportation to additional Delaware North property locations [LIST].
• Must be able to lift and carry up to 60 pounds of equipment and or cartons.

Minimum - Anticipated Maximum Base Salary: $70,304 - $82,900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts, Days On call