Manager, Software Engineering

Are you ready to step into a pivotal leadership role where your engineering depth directly shapes the future of our core platform? As our new Engineering Manager, you will lead a talented, distributed team across US and EU time zones, acting as the critical manager bridging regional collaboration.

Our Cloud Foundation team is the backbone of the New Relic platform. In this role, you won’t just manage tasks; you will mentor and empower engineers, transitioning our operational framework from a reactive state to a culture of proactive ownership and engineering excellence. You will oversee critical global initiatives, including major regional expansions into FedRAMP High / IL4, India, and Australia. If you thrive on solving complex multi-cloud challenges at an exabyte scale while helping engineers grow in their careers, this is your opportunity to make a lasting impact.

What you’ll do

• Empower & Mentor: Lead and nurture a high-performing engineering team across the US and EU, facilitating career development, performance growth, and a collaborative team culture.
• Drive Strategic Ownership: Champion a shift from reactive delivery to proactive technical ownership, establishing best practices for platform reliability and cross-regional alignment.
• Lead Regional Expansions: Architect and execute key global infrastructure expansions across complex environments (including FedRAMP High / IL4, India, and Australia).
• Architect for Extreme Scale: Guide decisions around microservices, Go-based services, and extreme-scale cellular architectures capable of handling sub-second latency data ingestion and stream processing.
• Cross-Functional Collaboration: Partner closely with Engineering, Security, and Product teams to align roadmaps, remove delivery blockers, and safeguard production reliability.
• Maintain Operational Rigour: Oversee production environments and high-severity incident responses, championing robust GitOps and infrastructure-as-code practices.

• 8+ years of total software engineering experience with 2-4+ years of direct people management experience. A BS/BA degree or equivalent practical experience is required.
• Technical Depth in Go & Microservices: Hands-on proficiency in Golang (including performance tuning and concurrency) sufficient to mentor engineers and conduct code reviews.
• Containerisation at Scale: Proven expertise in Kubernetes and Docker for managing cloud-native microservices and integration workflows.
• Operations-Heavy Mindset: Demonstrated experience managing production environments, coordinating on-call rotations, and leading high-severity incident responses in 24/7 SaaS or distributed environments.
• Cross-Regional Alignment: Proven success managing or collaborating with distributed teams across time zones (US Central/Eastern time zones required to align with EU/US schedules).

Bonus points if you have

• Multi-Cloud & Compliance: Depth across AWS, Azure, or GCP, with experience navigating strict security frameworks like FedRAMP High / IL4.
• Infrastructure & Streaming Tooling: Operational experience with Kafka, Helm, GitOps workflows (ArgoCD/Flux), and Terraform (or Atlantis).
• AI & Automation: Familiarity with AI tools/LLMs (Claude, GitHub Copilot, ChatGPT) for automated operational analysis and remediation, or exposure to open standards like Model Context Protocol (MCP).
• Observability Domain: Prior background in B2B SaaS or the Observability domain.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees. Estimated Base Pay Range $186,000-$233,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, theSan Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice athttps://newrelic.com/termsandconditions/applicant-privacy-policy

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we’re looking for passionate people to join our mission. If you’re ready to help the world’s best companies optimize their digital applications, we invite you to explore a career with us!