Senior Technical Support Engineer

83Zero

Pontevedra, Spain

about 1 month ago

Apply on www.buscojobs.com.es

Prepare application

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience required

3 years minimum

Compensation

€45,000.0 - €50,000.0

Working hours

Regular working hours

Languages

English

Job source

www.buscojobs.com.es

Tech stack

ARM Architecture JIRA Cyber Security Salesforce.Com Security Information and Event Management

Job description

Senior Technical Support Engineer - Security Location: Madrid, Spain - Hybrid, 3 days per week in the office Contract: Initial 12-month fixed-term contract, with strong potential for extension or conversion Salary: €45,000 - €50,000 per annum Language: Fluent English essential We are working with a leading cybersecurity business looking for a Senior Technical Support Engineer to join their Madrid-based team.This is a complex troubleshooting and technical escalation role, supporting customers with challenging cybersecurity issues and acting as a key escalation point before cases reach Development/Engineering.A background in cybersecurity, networking or security product support is highly desirable, with experience working on complex technical cases and a strong understanding of troubleshooting and root-cause analysis.What You’ll Be Doing Handle complex break/fix technical support cases, taking ownership from investigation through to resolution.Act as a senior escalation point, using fault isolation and root-cause analysis to diagnose challenging technical issues.Work closely with Engineering and internal technical escalation teams to resolve complex customer issues.Act as the key link between customers and engineering teams, ensuring technical information and requirements are communicated clearly.Manage support cases effectively, ensuring issues are tracked, progressed and followed up within agreed timelines.Maintain a strong focus on customer satisfaction and delivering an excellent customer experience.What We’re Looking For 3+ years’ experience in a relevant technical support or engineering environment.Strong experience with complex technical troubleshooting and escalations.Cybersecurity or networking industry experience is highly desirable.Experience with endpoint security technologies such as Cortex XDR, EDR or MDR would be highly desirable.Experience working with SIEM, SOC or security operations technologies would also be a strong advantage.Excellent customer-facing and communication skills.Experience with Salesforce and Jira is desirable.Fluent English is essential (B2+ minimum).Engineering degree or equivalent technical qualification/experience is desirable.Why This Role?A fantastic opportunity to join a high-performing cybersecurity team in an international environment, working on complex customer issues and cutting-edge security technology.Hybrid Madrid

€45,000-€50,000

12-month contract

Strong extension/conversion potential

Requirements

What We’re Looking For 3+ years’ experience in a relevant technical support or engineering environment. Strong experience with complex technical troubleshooting and escalations. Cybersecurity or networking industry experience is highly desirable. Experience with endpoint security technologies such as Cortex XDR, EDR or MDR would be highly desirable. Experience working with SIEM, SOC or security operations technologies would also be a strong advantage. Excellent customer-facing and communication skills. Experience with Salesforce and Jira is desirable. Fluent English is essential (B2+ minimum). Engineering degree or equivalent technical qualification/experience is desirable.