C005093 Network Operations Analyst (NS) - MON 31 Aug

Duties & Role: The scope of work includes:

• Delivering first- and second-line operational support for network services.
• Monitoring, maintaining, troubleshooting, and optimizing network infrastructure.
• Supporting infrastructure deployment, asset replacement, and technology refresh projects.
• Implementing network configurations, upgrades, and security controls in accordance with established standards.
• Maintaining technical documentation, operational procedures, and configuration records.
• Supporting security compliance activities, infrastructure validation, and acceptance testing.
• Collaborating with internal stakeholders, service providers, and project teams to ensure effective service delivery.
• Providing operational support outside normal business hours when required.

Deliverables:

• Reliably and timely resolution of network incidents and service requests.
• Stable, secure, and well-maintained network infrastructure supporting business operations.
• Successful staging, testing, deployment, and commissioning of network equipment for infrastructure projects.
• Accurate and current technical documentation, operational procedures, and configuration backups.
• Effective support for security assessments, infrastructure validation, and compliance activities.
• Recommendations that improve network performance, resilience, operational efficiency, and service quality.
• Regular reporting on operational activities, project progress, risks, and issues

Duties and Role:

• Provide first- and second-line support for enterprise network infrastructure, diagnosing and resolving incidents in a timely and systematic manner.
• Install, configure, replace, maintain, and troubleshoot routing, switching, authentication, and related network technologies.
• Monitor network performance, identify emerging issues, and implement corrective or preventive actions to maintain service availability.
• Support Cisco Identity Services Engine (ISE) administration to facilitate client provisioning, moves, additions, and changes.
• Perform routine operational maintenance, including configuration management, backups, and system health verification.
• Support network infrastructure projects through equipment preparation, staging, testing, deployment, migration, and acceptance activities.
• Assist in security assessments, infrastructure validation, and implementation of mandatory security controls.
• Maintain Standard Operating Procedures (SOPs), technical documentation, and configuration records to support operational continuity.
• Identify opportunities for process, performance, and infrastructure improvements, and recommend practical solutions.
• Liaise effectively with internal teams, NCIA Service Lines, and external service providers to coordinate operational and project activities.
• Work independently with limited supervision while contributing effectively within a collaborative technical environment.
• Participate in operational planning, status meetings, and technical reviews, providing clear updates on assigned activities.
• Perform additional duties, including planned out-of-hours support, as required to maintain service continuity.

• The candidate must have a currently active NATO SECRET security clearance
• Possesses a bachelor degree with 4 years post-related experience;
• Hold a valid Cisco Certified Network Professional certification;
• At least four years support experience with Campus (SD-Access) and Datacentre network systems (ACI);
• At least two years support experience with DNS, DHCP and IP address Management systems (IPAM);
• At least two years experience with Cisco ISE;
• At least two years experience with network monitoring system such as Cisco Prime, Cisco CCC, Zabbix; Cisco NDFC;
• At least two years experience with support and implementation of Wireless network systems;
• Experience with support of multi-tenancy network environments and multicast network technologies;
• Support experience and knowledge of Firewall systems;
• Experience with the support and implementation of Network Load Balancing techniques., * Support experience with VMWare virtual network systems;
• Support experience with Infoblox;
• Working experience with Splunk;
• Working knowledge of PKI certificates and systems;
• ITIL certified in Service Operations;
• Prior experience of working in an international environment comprising of both military and civilian elements.