Level 2 IT Technician

As a Level 2 IT Technician, you’ll handle escalated issues from Level 1 and take ownership of more complex technical problems across client environments. This role is hands-on and fast-moving-you’ll be troubleshooting, digging into root causes, and helping stabilize and improve systems. You’ll work across Microsoft environments, networking, and infrastructure, while partnering with internal teams to keep clients running smoothly. This is a strong fit for someone who’s ready to move beyond basic support and take on deeper technical responsibility.

What You’ll Do:

• Own and resolve escalated issues from Level 1 across servers, networking, and cloud environments
• Troubleshoot and support Windows Server, Microsoft 365, and Active Directory environments
• Manage user access, permissions, group policies and Intune policies
• Support and troubleshoot networking issues (LAN/WAN, VPN, connectivity, outages)
• Assist with firewall configurations and network security changes (port forwarding, ACLs)
• Handle file server and SharePoint permissions and access issues
• Troubleshoot DNS-related issues and maintain DNS records
• Monitor systems, investigate alerts, and ensure stability and performance
• Maintain clear and accurate documentation in ConnectWise and IT Glue
• Communicate directly with end users and clients, keeping issues moving and expectations clear
• Collaborate with internal teams to identify recurring issues and improve client environments

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * 3-5 years of hands-on IT support experience (MSP experience strongly preferred)

• Strong troubleshooting skills across Windows, Microsoft 365, and server environments
• Solid experience with Active Directory, DNS, and user/access management
• Working knowledge of networking fundamentals (VPNs, firewalls, WAN/LAN)
• Experience with RMM and PSA tools (ConnectWise is a plus)
• Ability to manage and prioritize multiple issues in a fast-paced environment
• Strong communication skills and a client-focused mindset
• Comfortable taking ownership and working through complex problems independently
• Experience with Intune or MDM tools, a plus
• Exposure to firewall configuration and network security, a plus
• Bachelor’s degree or relevant certifications (A+, Network+, Microsoft, etc.), a plus

4.04.0 out of 5 stars Austin, TX Remote $65,000 - $80,000 a year - Full-time, Pulled from the full job description

• Paid training
• Health insurance
• 401(k) matching
• Paid time off
• Health savings account
• Dental insurance
• Flexible spending account, We’re a fast-paced, people-first MSP recently recognized as one of New Jersey’s Top Workplaces for 2026, with:
• Real career growth
• Autonomy to own projects and make decisions
• A collaborative culture (we back each other up - no egos)
• Paid certs, strong leadership support, and a team that genuinely enjoys building together, Perks & Benefits:
• Nationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%)
• Generous PTO + Mental Health Days
• 401(k) with company match
• HSA & FSA options
• Paid training & certification assistance
• $500 sign-on bonus
• Quarterly team events and career coaching
• Equal opportunity employer - veterans encouraged to apply