Salesforce Developer

Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting Create and maintain comprehensive technical documentation for voice solutions Conduct code reviews and ensure adherence to Salesforce best practices and coding standards Troubleshoot and optimize voice implementations for performance and reliability Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions Mentor junior developers and contribute to team knowledge sharing and professional development

Must have Skills : Apex, Lightning (LWC), Service cloud, Salesforce Voice, Agent force, 7-10 years of professional experience in Salesforce development Hands-on experience with Salesforce Voice or similar voice communication platforms Advanced proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows Strong expertise in Salesforce APIs (REST, SOAP, GraphQL) and integration patterns Demonstrated experience with Einstein AI capabilities and analytics Knowledge of VoIP, call handling protocols, and voice telecommunications Proven ability to design scalable, maintainable solutions in large-scale environments Strong understanding of data security, compliance requirements (GDPR, HIPAA, etc.), and call recording regulations Excellent problem-solving skills and attention to detail Experience with CI/CD pipelines and DevOps practices in Salesforce environments Strong communication and collaborative skills, with ability to work effectively in a team environment Familiarity with Salesforce Einstein Analytics, Apex Programming Language, Application Programming Interface (API), Artificial Intelligence (AI), Best Practices, Business Analysis, Cloud Computing, Code Reviews, Coding Standards, Communication Skills, Continuous Deployment/Delivery, Continuous Integration, Customer Relations, Customer Relationship Management (CRM), Detail Oriented, DevOps, GraphQL, HIPAA (Health Insurance Portability and Accountability Act), Identify Issues, Information/Data Security (InfoSec), Intelligence Gathering, Maintain Compliance, Mentoring, Online Courses, Performance Tuning/Optimization, Problem Solving Skills, REST (Representational State Transfer), Regulations, Regulatory Compliance, SOAP (Simple Object Access Protocol), Salesforce.com, Speech Technology, Team Player, Technical Writing, Telecommunications, Telephony, VoIP (Voice over IP), Voice Products