Helpdesk Administrator

An established and growing Services business is seeking a reliable and organised Helpdesk Administrator to join its Operational Support Team in Farnham.

This is an excellent opportunity for someone looking to build a career within administration, customer service, facilities management, or operational support.

Working within a friendly and supportive team, you will assist with the day-to-day management of work orders, document control, data entry, scheduling, and general administrative duties across a variety of commercial and public sector contracts within a service management environment.

Key Responsibilities

• Managing and updating work orders and job records
• Accurate data entry and maintenance of company systems
• Document control and administration support
• Liaising with clients, suppliers, subcontractors and operational teams
• Monitoring and processing information within agreed timescales
• Supporting the Helpdesk function with day-to-day administration
• Maintaining accurate records and compliance documentation

• Strong organisational and administrative skills
• Excellent attention to detail
• Confident using Microsoft Office and computer systems
• Professional communication skills with a customer centric approach. The company have an excellent reputation for great customer service which is a result of the culture and amazing people.
• A team player who ejoys and contributes to a friendly, collaborative environment.
• Able to prioritise workload in a fast-paced environment
• Positive attitude and willingness to learn
• Previous administration, customer service, helpdesk, facilities management or construction support experience would be advantageous

Desirable Experience

• Administration or customer service background
• Experience with CRM, CAFM, Helpdesk or work order systems
• Document control or scheduling experience
• Microsoft Outlook, Excel and Word proficiency