Infrastructure Operations Engineer

The Infrastructure Operations Team supports the bank through the delivery of secure, reliable, and efficient technology services that underpin business operations and strategic objectives. The team ensures the stability, availability, performance, and security of core infrastructure services while embedding strong operational governance, risk management, compliance, and continuous improvement practices. Working across infrastructure operations, service management, platform lifecycle management, and technology enablement, the team supports core services, delivers operational and strategic improvements, and helps drive successful technology change. In partnership with Engineering teams, suppliers, and business stakeholders, Infrastructure Operations provides the resilient and secure technology foundation required to support organisational agility, innovation, and growth. Please note-this role is open to our Wolverhampton, Chatham or Fareham site What you will be doing? This is a fantastic opportunity for an Infrastructure Operations Engineer to join a dynamic and highly collaborative team, supporting a diverse range of Azure, hybrid cloud and on-premises technologies across the organisation. Working closely with engineers, developers, project managers and incident managers, you’ll take ownership of support tickets, solve complex technical challenges, and help maintain and enhance critical infrastructure services including compute, storage, networking and SQL platforms. The role offers broad exposure to private cloud datacentres, physical infrastructure, server platforms and end-of-life remediation activities, making every day different and providing significant opportunities to develop your technical expertise. If you’re looking for a varied role where you can continuously learn, build experience across a wide technology stack and make a real impact, this position provides an excellent launch pad for a long and rewarding career in Technology. Your responsibilities will include:

• Maintaining scalable, secure, and cost-effective cloud and on premises infrastructure across Azure, AWS, and internal datacentres, applying best practices in availability, resilience, and observability.
• Ensuring all environments production, development, and test are patched, maintained, and managed to required standards across both on premises and cloud platforms at the operating system and application levels.
• Supporting private cloud datacentres, physical infrastructure, server platforms, and end of life remediation activities to ensure continuity and modernisation of services.
• Maintaining stability, security, and performance across private cloud environments while supporting the transition, migration, or decommissioning of legacy workloads.
• Providing operational support for Microsoft infrastructure (on premises and Azure), managing incidents and service requests through ITIL aligned ITSM processes., We believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we’re here to make sure you can show your best self. We are proud to be a Disability Confident employer and are committed to creating an inclusive and accessible workplace where everyone can thrive. We welcome applications from people of all backgrounds and encourage candidates with disabilities and long-term health conditions to apply. If you meet the minimum criteria for the role and would like to be considered under our Disability Confident Scheme, please indicate this on your application. Diversity, Equity & Inclusion Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we’re happy to have a conversation about what flexibility might look like for you. Not sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We’re committed to creating an inclusive space where everyone feels empowered to apply - even if you don’t check every box. We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We’re proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all.

• Strong foundation in the Microsoft Enterprise Technology Stack including Microsoft 365, Windows Server, SQL Server/DBA, Azure Virtual Desktop (AVD), and associated hybrid cloud services.
• Experience working in regulated or risk sensitive environments (e.g., Financial Services) is advantageous.
• High levels of personal ownership, initiative, and follow through, with the ability to work independently and drive issues to resolution, are essential.
• A working knowledge of enterprise networking covering routing, switching, load balancing, firewalls, segmentation, and secure edge design

A competitive salary dependent on location and experience of between £36,000-£42,000 and a competitive benefits package including:

• Annual discretionary bonus opportunity: up to 17.5% of salary
• 30 days annual leave
• Choose to contribute 3% or 5% pension, with employer contributions of 6% or 8% respectively
• Enhanced family-focused benefits
• Hybrid-working *3 days in the office, 2 at home.

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.