IT Solutions Engineer

IT Solutions Engineer is sought by an ambitious, high-growth AI start-up based in the heart of Birmingham. As they move into hyper scale they are looking for someone who enjoys rolling up their sleeves, solving problems and helping a business embrace technology in smarter ways., As a IT Solutions Engineer you’ll take ownership of the company’s internal technology function, ensuring our people have secure, reliable systems that enable them to do their best work every day. Alongside this, you will play a key role in identifying practical opportunities to introduce AI into business processes, automating repetitive tasks and helping every department become more productive through intelligent use of technology. This is a genuinely hands-on role where no two days are the same. You’ll be trusted to identify problems, propose solutions and deliver meaningful improvements across the business.

This IT Solutions Engineer based near Birmingham will be responsible for:

• Managing the Microsoft 365 environment, including users, licensing, Exchange, Teams and tenant administration.
• Owning SharePoint administration, permissions, document structure and retention policies.
• Managing the complete joiner, mover and leaver process.
• Supporting users with laptops, desktops, mobile devices and day-to-day IT issues.
• Managing Intune, device security and endpoint management.
• Maintaining networking across office environments including Wi-Fi, firewalls and connectivity.
• Managing Cyber Essentials controls and maintaining security best practice.
• Overseeing backups, disaster recovery and business continuity.
• Managing suppliers, software licensing, hardware assets and the IT budget.
• Identifying where AI can deliver genuine business value across different departments.
• Establishing AI governance, security and data access policies.
• Training colleagues on AI tools and driving company-wide adoption.

Several years’ experience managing IT within an SME or fast-growing business.

• Strong Microsoft 365 administration experience.
• Experience with Entra ID, Intune and endpoint security.
• Knowledge of networking, firewalls, Wi-Fi and business infrastructure.
• Experience administering modern SaaS platforms.
• A genuine interest in AI and automation.
• Experience implementing new technologies and encouraging user adoption.
• Excellent communication skills with both technical and non-technical stakeholders. Experience with Microsoft Copilot, AI agents, workflow automation or low-code platforms would be highly beneficial.

Personality

Most importantly they are looking for someone who doesn’t need to know everything on day one. If you come across something you’ve never worked with before, your instinct is to go away, learn it, experiment, and come back with a solution. That attitude is far more valuable to us than someone who simply ticks every technical box.

You’ll be joining at an exciting stage of growth where your work will have genuine visibility and impact. You’ll work directly with senior leadership, help shape our technology roadmap, introduce modern AI capabilities across the business and build solutions that make a real difference every day. This company believe in the power of face to face collaboration so this is a predominately on-site role that offer’s a solid base salary, 10% bonus, private healthcare but most importantly extensive progression opportunities.