Sr. Technical (IT) Consultant

SoftPro is seeking a Senior Technical (IT) Consultant in our Raleigh, NC office (hybrid) or remote. This is a hands-on technical position and will require firsthand experience recommending and supporting information technologies that will be leveraged by SoftPro’s customers. Technologies, such as (Azure, AWS, Windows and networking) and the associated best practices for these technologies. This position will regularly interface with customer senior management and technical resources.

The ideal candidate has worked in a wide variety of technology environments that will allow them to accurately assess customer environments and guide SoftPro teams to provide exceptional service to SoftPro customers.

What will I do as a Sr. Technical Consultant at SoftPro? As a Senior Technical Consultant at SoftPro, you act as the primary technical advisor for customers, ensuring their environments are designed, deployed, and optimized to run SoftPro solutions effectively.

What you’ll do:

• Lead technical discussions during presales and onboarding - define infrastructure requirements, recommend architectures, and guide deployment strategies.
• Validate customer environments (on-prem or virtual) against application requirements, best practices, and vendor standards.
• Troubleshoot and resolve performance and application issues in collaboration with internal teams and customers.
• Plan and execute software deployments, upgrades, and complex migration events.
• Document all engagements, resolutions, and feedback in Dynamics CRM and Azure DevOps.
• Support internal teams by maintaining pre-production environments and customer-facing test labs (virtual environments).
• Stay current on technologies used across customer environments and SoftPro solutions.
• Create, maintain technical documentation on installation procedures.
• Provide high-quality customer service across all interactions.
• Travel occasionally to customer sites to ensure optimal performance and outcomes.

Bottom line: You’re the technical bridge between SoftPro and its customers - owning architecture guidance, deployments, troubleshooting, and continuous improvement of customer environments.

What will I need to be successful as a Sr. Technical Consultant at SoftPro?

• Microsoft certification or equivalent - MCSA (Windows or SQL and certifications)
• 6+ years of senior level supporting and troubleshooting the following technologies:
• Windows Server 2019 and later
• Desktop operating systems (Windows 11)
• Active Directory (Group policies, users/groups, DNS, etc)
• Troubleshooting & correcting client server network connectivity issues and performance
• Microsoft SQL Server 2019 and later
• Installing, configuring and supporting
• Microsoft Azure
• Various networking components (switching & routing)
• Backup software and processes
• VMware and virtualization technologies
• Citrix Presentation Server and/or Microsoft RDS
• Remote support tools (Beyond Trust Teams, etc.)
• PowerShell scripting
• Office 2016 and later

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * The ideal candidate will have a great attitude and be comfortable working in a dynamic and fast-paced team environment

• Excellent verbal and written communication
• Ability to consistently and thoroughly follow processes
• Strong problem solving, analytic and testing skills
• High attention to detail
• Time-management
• Evening and weekend availability required for scheduled after-hours projects., A Bachelors Degree is desirable but not required.

Pulled from the full job description

• Employee stock purchase plan
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, We believe in taking care of our people and fostering a culture of excellence. Here’s what we offer:
• Comprehensive Benefits: Medical, dental, vision, disability, and more
• Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
• Generous Paid Time Off: vacation, holidays, and parental leave
• Flexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ

Award-Winning Culture SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journal-an honor we’ve earned 13 times since 2012!

If these values resonate with you, we’d love to have you on our team!, * Be part of a supportive, fun team that values innovation and collaboration.

• Enjoy opportunities for professional growth and continuous learning.
• Make a real difference by helping customers succeed with tools that power the real estate industry.

Ready to Make an Impact? Join a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!

Join Us and Live Our Core Values At SoftPro, our success is built on the principles we live every day:

• Deliver AMAZING Customer Service
• Be an AWESOME Teammate
• Adopt a Sense of Urgency
• Innovate to be Efficient
• Produce Quality Work
• Take Initiative
• Go the Extra Mile

SoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.