GTM - Working Student - 3rd Level Support| Legal AI Tech Scale-Up

Berlin, Berlin, 10115 Teilzeit Your team

Noxtua is Europe’s sovereign Legal AI, built together with leading European legal publishers. Our largest partner in Germany is C.H.BECK - and their users expect fast, competent answers when they have a question about the product. That is where you come in.

As a Working Student in 3rd Level Support, you are the person who makes sure customer and publisher requests are answered properly and on time. Today those requests are spread across several inboxes; your job is to give them one clear owner. You will take incoming support cases, work them through to a resolution, and make sure we stay within the service levels we have contractually committed to our partners.

You will join the GTM team and be trained personally by Nils, who leads our partner and publisher work. You will not be thrown in at the deep end: you get a proper handover, clear escalation paths, and direct access to the people who build the product when a case needs deeper technical input., * Own the support inbox. Take in customer and publisher requests, triage them, and make sure nothing is left unanswered.

• Resolve 3rd-level cases. Work through product and usage questions independently, and escalate to Product or Engineering when a case genuinely needs them.
• Protect our SLAs. Track response and resolution times and make sure we deliver within our contractual commitments.
• Document and improve. Keep case documentation clean in our tools (Jira / Confluence), and turn recurring questions into FAQ and knowledge base entries so they get answered faster next time.
• Close the loop internally. Feed patterns and recurring pain points back to the GTM, Product, and Customer Success teams.

• German Level (B2 to C2), as you will support German-speaking legal professionals. Good English for internal communication.
• Based in Germany and available approx. 4 hours per day, Monday to Thursday - dependable, predictable availability matters more here than total hours.
• Clear, professional written communication. You can explain something to a lawyer without sounding technical, and stay friendly when someone is frustrated.
• Structured and self-organised. You keep track of open cases, follow up without being reminded, and know when to escalate.
• Comfortable with digital tools - ticketing / Jira, Confluence, and Microsoft 365. Prior support, service desk, or customer-facing experience is a plus, not a requirement.
• Interest in legal tech or AI is a bonus - a legal or business background is welcome but not required.

Noxtua (noxtua.com) is Europe’s Legal AI built for legal professionals in law firms, legal departments, public administration, and the judiciary. Its AI covers the full workflow of legal text work: research, analysis of complex legal issues, and document drafting. Noxtua is built to meet the professional, criminal, and data protection requirements specific to the legal profession - including Section 203 of the German Criminal Code and Section 43e of the Federal Code for Lawyers - and holds certifications including BSI C5, ISO 27001, and ISO 42001. In partnership with leading European legal publishers, Noxtua is also building Europe’s largest legal database, with more than 130 million searchable documents, and offering the market’s first cross-continental European license.

Founded in 2017 in Berlin on research by Dr. Leif-Nissen Lundbæk and Professor Dr. Michael Huth at Oxford University and Imperial College London, the company has offices in Paris, Berlin, Stockholm, Zagreb, Munich and Fribourg. Strategic investors include C.H.BECK, CMS, and Dentons, who have committed around €81 million as part of a Series B round in 2025.