332 Lead Genesys Cloud Engineer

Techstra Solutions is seeking an expert Lead Genesys Cloud Engineer to lead the design, development, and implementation of sophisticated contact center routing strategies and omnichannel call flows. In this role, you will be the technical lead for Genesys Cloud CX solutions, bridging the gap between complex business requirements and high-performance technical execution. You will work within an integrated onshore/offshore model to deliver secure, scalable, and compliant customer engagement solutions, specifically tailored for our clients in the financial services sector., * Core Routing & Flow Design: Architect, build, and maintain complex Genesys Cloud Architect flows and advanced contact center routing strategies that optimize the customer experience.

• Technical Leadership: Lead the technical design process, proposing software solutions that address complex business needs while adhering to strict industry compliance and security standards.
• Solution Engineering: Develop and configure Genesys Cloud Data Actions and integrate external systems via REST APIs to create dynamic, data-driven customer interactions.
• CI/CD & Governance: Implement and maintain Genesys Cloud CX as Code and CI/CD pipelines to ensure automated, repeatable, and high-quality deployments.
• Collaboration & Mentorship: Act as a technical steward within Agile/Scrum teams. Lead code reviews, provide technical guidance to junior team members, and ensure seamless communication across onshore and offshore development crews.
• Strategic Documentation: Create robust technical documentation, process flow diagrams, and clear user stories with actionable acceptance criteria to guide development.

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Core Expertise: 5+ years of hands-on experience specifically in Genesys Cloud Architect, call flow development, and complex contact center routing strategies.
• Technical Proficiency:
• Strong proficiency in Genesys Cloud Data Actions and REST API integration.
• Experience with Genesys Cloud CX as Code and CI/CD processes.
• Methodology: Extensive experience working in Agile/Scrum environments, including active participation in sprint planning, retrospectives, and demos.
• Team Dynamics: Proven track record of success in hybrid onshore/offshore delivery models.
• Domain Knowledge: Ability to align technical solutions with strict banking and financial services compliance standards.
• Certification: Genesys Cloud Certification is highly preferred.
• Note: This role focuses on CX/routing architecture; no Java development is required.

Are you willing to relocate?* What’s your citizenship / employment eligibility?* In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye! 150 What experience or skills do you have that match the requirements of this position?* Desired Minimum Annual Salary or Hourly rate?* Do you have the legal right to work in the United States?* Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?* Closest Metropolitan Area*, Invitation for Job Applicants to Self-Identify as a U.S. Veteran

• A “disabled veteran” is one of the following:
• a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
• a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: [INS: www.techstrasolutions.com :INS]

Equal Employment Opportunity Statement

Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics. Share