Enterprise Applications Analyst

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance., You are a trusted technical specialist responsible for ensuring the security, compliance, and operational integrity of iManage’s enterprise business applications and SaaS ecosystem. As Enterprise Applications Analyst reporting to the Director of Enterprise Applications, you will execute critical application audits, conduct comprehensive access permission reviews, manage application evaluations, and support the administration of our global applications portfolio. Your work directly impacts application governance, user productivity, and security posture across the organization.

This role combines hands-on technical expertise, meticulous attention to detail, and a commitment to data integrity. You will partner with internal stakeholders, IT teams, and business users to maintain visibility into application health, user activity, compliance requirements, and operational processes. Your contributions support iManage’s IT Operations Charter by advancing organizational maturity across Enterprise Systems and building the operational foundation for scalable application governance.

iM Responsible For…

• Conducting application audits and user activity analysis across the enterprise SaaS portfolio to assess compliance, identify risks, and validate proper system usage.
• Performing comprehensive access permission reviews and access certifications, ensuring principle of least privilege and timely deprovisioning of user accounts.
• Evaluating new and existing applications for alignment with security standards, business requirements, and architectural principles before procurement or renewal decisions.
• Maintaining detailed application documentation including user access matrices, process flows, integration dependencies, and compliance mappings.
• Supporting SaaS management and identity governance platforms (BetterCloud, Entra ID, and similar tools) to maintain accurate application inventories and user entitlements.
• Researching and recommending improvements to application governance processes, controls, and workflows that enhance efficiency and reduce operational risk.
• Monitoring and reporting on application health metrics, including user inactivity, license utilization, security findings, and cost anomalies.
• Managing and triaging application-related support tickets, coordinating with stakeholders, and documenting resolutions for future reference.
• Assisting with application rationalization initiatives by analyzing usage data, identifying overlapping functionality, and supporting consolidation recommendations.
• Preparing audit-ready reports and compliance documentation for internal governance reviews and external regulatory assessments (SOC 2, ISO 27001, GDPR).
• Communicating findings and recommendations clearly to technical and non-technical audiences, translating complex data into actionable insights.
• Supporting identity and access management governance, including user provisioning/deprovisioning workflows and role-based access control validation.
• Supporting application change management initiatives by coordinating with global IT and user teams, documenting system changes, assessing impact on access controls, and ensuring proper communication and testing protocols are followed.
• Participating in scheduled maintenance windows and providing rotational off-hours support as needed to assist with application deployments, user issue resolution, and operational continuity across global time zones.

• At least 2 years of hands-on experience in application management, systems administration, access management, or IT auditing.
• Demonstrated expertise in identity and access management concepts, including user provisioning, deprovisioning, and access control frameworks.
• Experience with SaaS management platforms such as BetterCloud, Zylo, Okta, or similar solutions for application visibility and governance.
• Working knowledge of cloud identity platforms (Entra ID, Okta) and SSO/SAML concepts.
• Strong experience with ticketing systems and service management processes (IT Service Management, ITIL fundamentals a plus).
• Proficiency with spreadsheets and data analysis tools to conduct user activity reviews, access audits, and reporting.
• Experience conducting or supporting access reviews, user provisioning audits, or compliance assessments.
• Excellent organizational skills with the ability to manage multiple projects, maintain detailed documentation, and meet audit timelines.
• Strong attention to detail and ability to identify discrepancies or anomalies in complex datasets.
• Clear written and verbal communication skills with the ability to explain technical findings to business stakeholders.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or equivalent professional experience.
• Knowledge of security compliance frameworks (SOC 2, ISO 27001) and regulatory requirements is strongly preferred.

iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By…

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

The overall US annual base salary range for this position is $65,000 - 95,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.

At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants for employment and