Lead Surveillance Systems Technician

Our client is looking for a hands-on Lead Surveillance Systems Technician to lead field crews while also handling advanced system configurations and network integrations. This role blends traditional low-voltage installation oversight with backend IT responsibilities, ensuring systems are not just installed, but fully operational and optimized., Leadership & Field Management

• Lead, schedule, and mentor installation technicians on commercial and residential projects.
• Ensure quality, safety, and on-time completion of work.
• Perform site assessments and adjust plans in real time.

System Configuration & IT Support

• Install, configure, and optimize surveillance systems (IP cameras, NVR/DVR, PoE switches).
• Set up networking infrastructure for security systems - including VLANs, subnets, routing, and remote access.
• Troubleshoot network and device connectivity issues and coordinate with IT teams when needed.
• Deploy and manage camera firmware updates, VMS, analytics, and integrations with access control.

Technical Execution

• Cable runs, conduit installation, termination, labeling, and testing.
• Camera mounting, alignment, focus adjustment, and image tuning.
• Configure NVRs (recording schedules, retention, export/video backup).
• Diagnose system performance (latency, bandwidth, packet loss).

Customer & Project Coordination

• Interface with clients and project managers to deliver updates, collect requirements, and train end users on system basics.
• Provide accurate time/log reporting and inventory tracking.

Training & Documentation

• Train junior technicians on both field implementation and backend system configuration.
• Maintain detailed job documentation, network diagrams, and configuration logs.

• 3+ years in video surveillance, low-voltage systems, or security integrator fieldwork.
• Proven leadership experience supervising technicians and managing project workflows.
• Strong understanding of IP networking (TCP/IP, DHCP, DNS, VLANs, subnetting).
• Hands-on experience with surveillance brands.
• Proficient with network gear, including switches, PoE, routers, and firewalls.
• Valid driver’s license with reliable transportation.

Preferred Skills

• Experience with remote access setup (VPN, secure web portals).
• Familiarity with Windows Server, DNS configuration, Active Directory basics.
• Certifications such as CompTIA Network+, BICSI, Cisco CCNA (or equivalent), or vendor-specific training.

Soft Skills

• Excellent communicator with clients and crew.
• Strong problem solver and adaptable under field conditions.
• Detail-oriented documentation skills.