Cloud SRE Engineer

North America cloud operations team is looking for a skilled Cloud SRE Engineer to own the reliability, stability, and continuous improvement of core cloud services - spanning compute infrastructure (CVM/VMs), networking, and cloud security products. You’ll work in a production-critical environment where operational excellence, deep technical expertise, and a self-directed mindset are essential. Since the North America team operates independently from teams in China and Singapore with no overlapping hours, we’re looking for someone who can hit the ground running with minimal ramp-up time., * Monitor and maintain cloud compute (CVM), networking, and security products in the North America region to ensure high availability and system stability

• Respond to and resolve production incidents, customer-reported issues, and system-level outages with urgency and ownership
• Perform deep troubleshooting across network, compute, security, and platform layers
• Participate in on-call rotation and handle live production issues independently
• Deploy new features, bug fixes, and enhancements into production environments using CI/CD pipelines and internal tooling
• Develop scripts and automation tools to improve operational efficiency and reduce toil
• Build and improve monitoring, alerting, and disaster recovery systems for 24/7 operations
• Document operational workflows, runbooks, and best practices
• Work closely with R&D, security, and platform teams across time zones to drive service reliability
• Communicate technical issues clearly to internal teams and B2B customers

• Some SRE, DevOps, or cloud operations experience - ability to maintain application stability independently is essential given timezone constraints
• Mandarin/English bilingual preferred - ability to communicate with teams in China and Singapore is a plus
• Strong networking fundamentals (TCP/IP, DNS, HTTP, ICMP, load balancing, firewalls, VPC) OR deep Linux/CVM knowledge - ability to own either the networking or compute side of operations
• Hands-on experience with cloud platforms (AWS, GCP, Azure, or equivalent) - deployment, usage, and high availability
• Familiarity with Kubernetes and container-based deployments
• Proficiency in at least one scripting language (Python, Shell, or Go) with automation experience
• Strong troubleshooting and debugging skills across infrastructure layers
• Experience with monitoring and alerting tools (Grafana, Prometheus, CloudWatch, or equivalent)
• Bachelor’s degree or above in Computer Science or a related field
• Strong self-directed work ethic - able to operate independently with minimal supervision across time zones

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.