Ring CS - Salesforce Developer, Ring/Blink CS Technology Enablement

Amazon.com, Inc.

Hawthorne, CA, United States

14 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$129,200.0 - $174,800.0

Working hours

Regular working hours

Job source

www.jobmonkeyjobs.com

Tech stack

Clean Code Principles Salesforce Object Search Language (SOSL) Java (Programming Language) Artificial Intelligence Amazon Web Services Amazon S3 Big Data VoIP C Sharp (Programming Language) C++ (Programming Language) Cloud Computing Cloud Engineering

+46 more

Code Review Computer Programming Computer Telephony Integration Continuous Integration Customer Data Management Data Governance Linux DevOps Distributed Systems Middleware Session Initiation Protocols Python (Programming Language) Knowledge Management Meta-Data Management Performance Tuning Release Management Cloud Services Ruby Azure Machine Learning Salesforce.Com Simple Object Access Protocol (SOAP) Data Streaming Systems Integration Rust (Programming Language) Salesforce Communities Apex Code Process Builder (Salesforce) Chatbots Delivery Pipeline Salesforce Lightning Facebook Flow Generative AI Git Salesforce Sales Cloud Build Management AI Platforms Low-code Enterprise Integration Salesforce Object Query Language (SOQL) Build Process Functional Programming Api Gateway Restful APIs Stream Processing User Identification Golang

Job description

The Ring and Blink Customer Service Engineering Services team serves thousands of internal customers who help support millions of customers every year across multiple integrated platforms. The team is working on large-scale implementations of selected AI initiatives which are expected to reduce support call handle times, improve agent efficiency, and provide targeted and timely support to customers. This new Salesforce Developer role is crucial for delivering on AI initiatives for stakeholders and customers offering a chance for the right candidate to make a large impact.

This position will focus on designing and implementing sophisticated Salesforce solutions within our AI initiatives, including custom Apex development, Lightning components, Agentforce implementations, and Salesforce integrations with AWS AI services. You will lead technical design decisions and architect scalable Salesforce solutions leveraging Service Cloud, Data Cloud, and Voice technologies that support our business objectives of improving customer service efficiency through AI-powered automation., * Own the technical design and implementation of complex Salesforce features within AI initiatives

Architect and build scalable Salesforce solutions integrating with AWS services and AI technologies
Lead Salesforce platform optimization for performance, scalability, and maintainability
Drive improvements in Salesforce development processes, deployment pipelines, and governance
Design and implement robust APIs and integrations between Salesforce and external systems
Ensure high-quality code through comprehensive testing strategies and code reviews
Collaborate with cross-functional teams to translate business requirements into technical solutions
Lead technical discussions and architecture reviews for Salesforce implementations

A day in the life

Design and build advanced Salesforce customizations for AI-powered customer service platforms
Architect Salesforce integrations with AWS AI/ML services and external systems
Lead development of custom Lightning components and Apex solutions for support automation
Implement Agentforce Voice solutions and conversational AI workflows
Build and optimize Data Cloud implementations for unified customer data management
Configure and customize Service Cloud features for enhanced agent productivity
Implement Einstein AI features and custom AI integrations within Salesforce
Design data models and workflows that efficiently handle high-volume customer cases
Mentor junior developers and drive Salesforce best practices across the team

About the team The Ring and Blink CS Tech team owns and manages the customer support technology stack to provide and empower Ring’s & Blink’s customer support associates to deliver exceptional service to our Neighbors (customers). Our vision is to be customer-inspired and technology-enabled to propel customer service towards new horizons, transforming it into a scalable, secure, enterprise-grade infrastructure powered by AI and automation. We’re evolving from reactive customer service to proactive, AI-enhanced support experiences. We are committed to delivering neighbor and associate experiences that are unparalleled, simplifying and streamlining business processes with intuitive interfaces via out-of-the-box, low-code, and innovative AI solutions. We focus on providing a seamless and effortless experience that revolutionizes customer service and boosts productivity.

Requirements

Experience in automating, deploying, and supporting large-scale infrastructure

Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
Experience with Linux/Unix
Experience with CI/CD pipelines build processes
- 3+ years of professional Salesforce development experience
- Expert-level proficiency in Apex, SOQL/SOSL, Lightning Web Components, and Aura Components
- Strong experience with Salesforce Service Cloud configuration, customization, and optimization
- Experience with Salesforce Voice technologies and telephony integrations
- Knowledge of Data Cloud architecture, data modeling, and customer data platform concepts
- Strong experience with Salesforce APIs (REST, SOAP, Bulk, Streaming)
- Demonstrated experience designing and implementing large-scale Salesforce solutions
- Experience with Salesforce integrations and middleware platforms
- Knowledge of Salesforce security model, sharing rules, and data governance
- Experience with Salesforce DevOps tools (Salesforce CLI, VS Code, Git-based deployments)

Preferred Qualifications

Experience with distributed systems at scale
- Salesforce Platform Developer II certification or equivalent advanced certifications
- Experience with Agentforce and conversational AI implementations
- Advanced Data Cloud experience including data streaming, calculated insights, and identity resolution
- Deep Service Cloud expertise including Omni-Channel, Case Management, and Knowledge Management
- Experience with Salesforce Voice and telephony platform integrations (CTI, SIP, Service cloud voice.)
- Experience with Einstein AI features, Flow, Process Builder, and advanced automation
- Experience integrating Salesforce with AWS services (Lambda, API Gateway, S3, etc.)
- Knowledge of Generative AI technologies and their integration with Salesforce
- Familiarity with customer service workflows and support automation
- Experience with Salesforce Communities, Experience Cloud, or Lightning Platform
- Strong experience with CI/CD practices in Salesforce environment
- Knowledge of Salesforce metadata management and release management
- Experience with Salesforce performance optimization and large data volumes
- Understanding of real-time data processing and streaming architectures

Benefits & conditions

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Hawthorne - 129,200.00 - 174,800.00 USD annually