Junior Systems Adminstrator

Diagnose and resolve hardware, software, and network issues

Support operating systems such as Windows, Linux, and macOS

Manage user accounts using tools like Active Directory

Assist with software installation, configuration, and troubleshooting

Provide basic networking support (IP configuration, DNS, VPN)

Configure, install, and support desktops, laptops, printers, and peripherals

Coordinate with third-party vendors and IT teams for repairs, updates, and troubleshooting

Provide timely, professional support to end users

Communicate clearly and explain technical issues to non-technical users

Maintain accurate documentation and time entries

Build strong relationships with clients and ensure high satisfaction

Handle user concerns calmly and professionally, including de-escalation

Other duties as assigned.

An associate or bachelor’s degree in computer science, information technology, or a related field.

2+ years of experience working in an MSP, internal IT environment, or a similar technical support setting.

Perferred certifactions: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 Certified in Cybersecurity

Strong communication skills are essential for success in this role.

Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.

Enthusiastic about taking on challenges in a growing company with a diverse client base.

Self-driven and capable of working independently with minimal supervision.

Excellent organizational skills and strong attention to detail.