Freshservice IT Tools Developer / Administrator

NuWare Tech Corp

New York, United States

15 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

JavaScript (Programming Language) Microsoft Windows Application Programming Interfaces (APIs) Artificial Intelligence JIRA Authentication Protocols Microsoft Azure Configuration Management Databases Configuration Management DevOps Identity and Access Management JSON

+13 more

Python (Programming Language) Microsoft Software OAuth Windows PowerShell Release Management Systems Integration User Provisioning Software Scripting Restful APIs Webhooks Software Version Control Servicenow ManageEngine

Job description

We are seeking a Freshservice IT Tools Developer / Administrator to administer, configure, enhance, and support the Freshservice IT Service Management (ITSM) platform. The role will be responsible for translating business and IT service-management requirements into scalable workflows, automations, integrations, reporting, and self-service capabilities.

Requirements

The ideal candidate combines strong Freshservice administration and development skills with practical knowledge of ITIL/ITSM processes, APIs, integrations, automation, and enterprise support operations., * 3 5+ years of experience administering or developing ITSM/service-management platforms.

2+ years of hands-on Freshservice experience preferred.
Strong experience configuring ITSM workflows, service catalogs, SLAs, approvals, and automation.
Experience with Freshservice Workflow Automator.
Experience working with REST APIs, webhooks, JSON, and authentication mechanisms such as OAuth.
Scripting experience with PowerShell, Python, JavaScript, or similar technologies.
Working knowledge of ITIL processes, particularly Incident, Problem, Change, Request, Asset, and Configuration Management.
Experience with Microsoft technologies such as Microsoft 365, Entra ID, Azure, and Teams is desirable.
Strong troubleshooting and analytical skills.
Ability to translate business requirements into technical configurations and automated workflows.
Strong documentation and communication skills., * Freshservice/Freshworks certifications.
ITIL Foundation certification.
Experience implementing or migrating Freshservice in an enterprise environment.
Experience with CMDB architecture and IT asset management.
Experience migrating from platforms such as ServiceNow, Jira Service Management, BMC, or ManageEngine.
Experience with identity management, SSO, SCIM, and automated user provisioning.
Familiarity with DevOps practices, source control, testing, and structured release management.
Experience using AI and automation capabilities within IT service-management environments.