Experienced application support and systems professional skilled in application maintenance, workflow analysis, system design, testing, implementation, and troubleshooting. Strong collaborator and project leader with experience partnering with vendors, end users, and technical teams to improve workflows, resolve issues, and successfully implement application solutions., * Performs moderate to advanced application maintenance as needed in support of requested changes. Updates and maintains required documentation and issues lists.

• Able to provide moderate to advanced levels of design and support. Consult with the vendors when needed.

• Conducts continual assessment of operational/technical needs and workflow analysis in order to recommend and build optimal screen flows to ensure successful implementation, administration, and documentation of new and existing applications.

• Requires process and application expertise and strong leadership skills to work with key personnel, end users, and project team members to identify and resolve issues throughout project phases of assessment, design, build, testing, training, and implementation.

• Will accept and complete new project assignments and will sometimes be asked to lead a project. Participation typically involves workflow analysis, design, general systems analysis, and development of a functional specification, creation of a test plan, testing and documentation and implementation for new or existing applications. Responsible for appropriately communicating project status and resolving and/or escalating issues where appropriate.

• Knowledgeable in multiple applications and has in-depth knowledge of how the supported applications integrate with each other and has a strong level of expertise in an individual application.

• Responsible for understanding applicable regulatory requirements and can work with operations to suggest and implement requirements.

• Knowledge of applicable interfaces and integration, basic to moderate troubleshooting skills.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughnessgiving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other’s views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Bachelor’s Degree in Information Technology, Business, Clinical or other related field preferred; an equivalent combination of education and work experience will be considered. Strongly prefer prior Epic certification in Tapestry or Revenue Cycle application and/or prior experience in healthcare insurance.

CERTIFICATION/LICENSURE

Required to achieve assigned Computer Application certifications within 90 days of training and to maintain assigned certification while in this role.

ADDITIONAL REQUIREMENTS

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions.

OTHER SKILLS AND ABILITIES

Experience with and demonstrates competence in Microsoft Office Applications. Ability to work independently and be result oriented.

Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components. Ability to lead.

$61,173.09 - $106,780.79

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision
• Life & Disability Insurance
• FSA/HSA Options
• Generous, accruing paid time off
• Paid Parental and caregiver leave
• Career advancement and educational opportunities
• Tuition and certification reimbursement
• Certification Reimbursement
• Well-being Programs
• Employee Discounts
• On-Demand Pay
• Financial Education
• Annual recognition/awards events
• Partner appreciation days
• Family entertainment/attractions discount
• Community service/improvement opportunities

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• 1 in the nation on AARP’s Best Employers for Workers Over 50

• One of Working Mother magazine’s 100 Best Companies for Working Mothers
• A Top 50 Company and Top 10 Nonprofit for Executive Women

EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans.