Help Desk Support Technician

Apogee, Inc.

Suffolk, VA, United States

14 days ago

Apply on www.careerjet.com

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$62,400.0 - $72,800.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Windows Application Lifecycle Management Client Server Models Information Systems Information Technology

Job description

Apogee Solutions, a Woman-Owned Small Business, is seeking a full-time Help Desk Support Technician to support the Joint Staff, J7 Joint Education and Doctrine Division (JEDD). Qualified candidates must be a U.S. Citizen with an active TOP SECRET/SCI clearance. The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military readiness by managing Joint professional education policies developing Joint doctrine, and incorporating lessons learned into future force operations. The JEDD updates Joint operational publications and terminology, oversees professional education policy and curriculum standards, and integrates operational insights into training and doctrine publications. The Help Desk Support Technician will:

Serve as the first point of contact for JEDD users seeking technical support.
Manage initial call intake, log support tickets, solve basic hardware and software problems, and escalate complex issues.

Requirements

Active DOD Top Secret clearance with SCI eligibility
Associates degree from an accredited college or university in Computer Science, Information Systems Management, or Computer Science Application Management or related field OR five years’ experience in help desk and technical support
Demonstrated success in two of the following areas:
Experience and ability to perform information systems customer support on networks, and other work in the client/server field, or related fields
Expert knowledge of PC operating systems, e.g., MS-Windows, as well as networking and mail standards and demonstrated ability to work on a help desk software application
Demonstrated ability to communicate orally and in writing and a positive customer service attitude

Benefits & conditions

HARDY INDUSTRIES

Suffolk, VA
$18.00-25.00 per hour Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for someth…
1 month ago +