Building Computer Technician II

The Technology Computer Technician provides friendly technical support to end users and assists with the implementation of District technology initiatives. This position reports to the Director of Technology Services., * Provide technical support to end-users.

• Establish and maintain positive relationships with sta? in schools and departments.
• Install and configure computers, printers and mobile devices on the District’s LAN.
• Install software on workstations including stand-alone applications and server-based client
• applications.
• Perform hardware upgrades related to client computers and district printers/copiers.
• Troubleshoot, diagnose, repair, and maintain computers, printers/copiers, and mobile
• devices (laptops, Chromebooks, etc.)
• Operate within an online work order system to consistently record, log, and resolve
• technical issues
• Track repair parts to complete work orders.
• Install network cable terminations & connectors and trouble- shoot networking cabling
• system.
• Install network wireless access points and switches on the Districts’ LAN.
• Maintain tracking of network protocols including IP and MAC addresses.
• Assist in asset tracking and inventory maintenance.
• Maintain student and sta? confidentiality.
• Provide district computer users with support/recommendations and instruction as
• necessary.
• Perform related duties as assigned by the Director of Technology Services.

• Must be 18 or older.
• Vendor certifications preferred (e.g. CISCO, Comp TIA A+, Network+, HP Service, Apple
• Service, etc.).
• Two years experience providing technical support services preferred.
• Extensive knowledge and understanding of PC and Apple computer hardware and
• peripheral devices as related to their setup, operation, and maintenance.
• Experience in supporting technology running on wide area networks.
• Expertise in client systems running Windows 11, macOS, iPad OS, tv OS and Chrome OS.
• Expertise in supporting networking protocols including both wired and wireless.
• Ability to prioritize tasks, manage projects, and resolve problems.
• Excellent communication and interpersonal skills.
• Maintain a positive, supportive and willing attitude while working with sta?.
• Possess a valid Washington State Driver’s License.

KNOWLEDGE, SKILLS, & ABILITIES

• Multi-task and work independently
• Handle complaints with patience and e?ciency
• Build professional relationships, solve problems, and plan collaboratively
• Analyze and solve problems
• Demonstrate strong organizational skills and the ability to work well under pressure and
• to meet deadlines
• Possess excellent writing and communication skills
• Project a positive and professional image
• Maintain proficiency with Windows, Macintosh and Chrome platforms

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A person working in this position will exert up to 50 pounds of force occasionally while carrying, pushing, and/or pulling to move objects. The employee must occasionally lift and/or move up to 50 pounds unaided and may lift over 50 pounds with the assistance of another person and/or a lift assist. While performing the duties of this job, the employee is frequently required to stand, walk, sit; some stooping, kneeling, and/or crouching; and significant fine finger dexterity.

The salary range for this position is: Min: $27.01 - Max: $30.89 unless otherwise noted within the contract. Salary placement will be at step 1 on the appropriate scale for the position.CBAs and Salary Schedules can be reviewed from the Human Resources page of the Mead School District website at https://www.mead354.org/apps/pages/Human_Resources/. Mead policies and Procedures can be accessed online at https://www.mead354.org/apps/pages/Board_Policies