Enterprise COTS/GOTS Application Support Specialist

NexGen Data Systems is seeking an Enterprise COTS/GOTS Application Support Specialist to provide day-to-day administration, monitoring, maintenance, troubleshooting, and sustainment of DLA enterprise infrastructure applications operating in physical and cloud-based NIPRNet and SIPRNet environments.

Supported technologies may include Lenel OnGuard, Lenel Network Video Recorder, Lenel SQL, GFMS, E911, Cool Sign, Carbon Black, SFTP, Xona, Autodesk, Minitab, IIS, RightFax, Adobe Experience Manager, Dameware, and other assigned enterprise applications or emerging technologies.

Roles & Responsibilities:

• Provide daily operational support for assigned Commercial Off-the-Shelf and Government Off-the-Shelf applications.
• Monitor application availability, health, connectivity, functionality, performance, and service dependencies.
• Perform application diagnostics using Government-provided maintenance and monitoring tools.
• Install, configure, upgrade, patch, maintain, and troubleshoot assigned applications.
• Support physical, virtualized, on-premises, and cloud-hosted application environments.
• Analyze and resolve user software, application, interface, and connectivity issues.
• Coordinate with operating system administrators, database administrators, network teams, cybersecurity personnel, project managers, users, and vendors.
• Open and track work orders with internal DLA teams and external vendors through final resolution.
• Perform software updates, patch management, operating system registry modifications, application cleanup, security-template application, and configuration-baseline maintenance.
• Research software bugs, compatibility problems, vendor releases, application changes, and system dependencies.
• Support design, development, testing, implementation, documentation, migration, and enhancement of assigned applications.
• Support Adobe Experience Manager application, server operating system, IIS, quarterly updates, security patches, workflow components, and third-party product compatibility as assigned.
• Support installation, configuration, patching, licensing, upgrades, and vendor coordination for Dameware licensing servers as assigned.
• Participate in relevant staff meetings, project meetings, outage coordination, and implementation planning.
• Prepare weekly activity inputs and monthly application status information.
• Maintain application procedures, technical records, troubleshooting guides, vendor contacts, and knowledge-transfer materials.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Clearance Required: Active Department of Defense Secret clearance required.
• Investigation / Position Sensitivity: Critical Sensitive / IT-I position requiring a favorable Tier 5 investigation.
• Required Computing Environment Qualification: Current DLA-approved Computing Environment certification applicable to assigned applications.
• Required DoD 8140 Qualification: Must satisfy applicable DoD 8140 requirements before receiving system access.
• Privileged Access Qualification: IAT Level II or IAT Level III certification and CE Administrator qualification required when assigned privileged application administration duties.
• Required Experience: Minimum six years of progressive information processing or information technology support experience.
• Specialized Experience: At least three years supporting a range of enterprise hardware and software solutions.
• Hands-On Experience: At least two years installing, troubleshooting, diagnosing, maintaining, or training users on enterprise applications.
• Required Application Support Experience: Experience supporting production COTS/GOTS applications, vendor software, web applications, application servers, integrations, and end users.
• Required Systems Experience: Familiarity with Windows Server, IIS, application services, patching, registry changes, interfaces, APIs, licensing, and network dependencies.
• Desired Skills: AEM, Dameware, Lenel, Carbon Black, SCOM, ELM, SQL, IIS, E911, SFTP, Xona, RightFax, ServiceNow, vendor coordination, and cloud-hosted applications.

• Company covers 100% of premiums for the employee’s medical, dental, and vision insurance and subsidizes premiums for spouse and dependents.
• Company provides short and long term disability plans.
• 401(k) match up to 10% of the employee’s salary contributions to 401(K) plan.
• Comprehensive training and development program.
• 11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

NOTE: US Citizens and those authorized to work in the US are encouraged to apply. In order to be qualified for this position, you must be able to obtain and maintain a United States Department of Defense (DoD) security clearance. We are unable to sponsor Visas at this time. NexGen Data Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.