Lead ServiceNow Developer / Administrator

• Enterprise-scale ServiceNow architecture
• CSDM and CMDB governance
• JavaScript
• Script Includes
• Business Rules
• Flow Designer
• Integration Hub
• Scoped Application Development
• Platform customization and configuration

Integrations

• REST / SOAP / APIs
• LDAP / Active Directory
• SSO / MFA
• Azure / Entra ID (Azure AD)
• Azure Integration Services
• Email Infrastructure
• Event-driven integrations
• Integration with custom-built, COTS and SaaS applications
• Service Graph Connector architecture

DevSecOps / Automation

• ATF (Automated Test Framework)
• CI/CD Pipelines
• Source Control
• Automated Deployments
• DevOps Processes
• Release Governance
• Instance Health and Performance Tuning, * Serve as the Lead ServiceNow Developer providing hands-on configuration, development and integration services.
• Lead technical delivery and provide quality assurance for ServiceNow project deliverables.
• Lead 5+ end-to-end ServiceNow implementation projects from design through deployment.
• Design and implement enterprise ServiceNow architecture spanning ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping, SecOps, IRM/GRC, SPM and HRSD.
• Define and implement enterprise CMDB and CSDM strategies, including data quality and governance.
• Establish ServiceNow governance frameworks, architecture standards and platform operating models.
• Lead architecture discussions with executives and stakeholders regarding technical decisions, risks, scalability and modernization.
• Provide technical leadership for cloud, identity management, security and enterprise integrations.
• Design and develop integrations using REST, SOAP, APIs, Azure Integration Services and event-driven architectures.
• Implement and maintain ServiceNow Discovery, Service Mapping and Service Graph Connector solutions.
• Implement DevSecOps, CI/CD, ATF, Source Control and automated deployment practices.
• Develop complex ServiceNow solutions using JavaScript, Script Includes, Business Rules, Flow Designer and Integration Hub.
• Analyze existing process flows and participate in process redesign and optimization sessions.
• Ensure configuration changes across ServiceNow modules do not negatively impact other platform components.
• Provide technical guidance and best practices while working with distributed/remote teams.
• Support platform performance tuning, scalability, instance health and upgrade management.
• Collaborate with stakeholders throughout technical design, implementation and modernization initiatives.

• Candidate must currently reside in Texas
• Valid Texas Driver’s License (TX DL) REQUIRED
• No Relocation
• No Out-of-State Candidates

CERTIFICATION - MUST HAVE

• ServiceNow Certified System Administrator (CSA) - REQUIRED
• ServiceNow Implementation Certification - REQUIRED
• Copies of both certifications MUST be provided with the resume for submission, * 14+ years of overall IT experience
• 10+ years of hands-on ServiceNow experience
• Proven experience as a Lead Developer on 5 or more end-to-end ServiceNow implementation projects
• Strong hands-on experience in ServiceNow development, configuration, customization, administration, architecture and integrations
• Experience leading technical teams and providing technical guidance and quality assurance for project deliverables

TOP TECHNICAL SKILLS

ServiceNow ITSM / Core Modules

• ITSM, ITIL, Incident, Problem, Change, Request, Service Catalog
• CMDB and Configuration Management
• Enterprise Service Management

ServiceNow ITOM / ITAM / ITBM / SecOps

• ITOM, ITAM, ITBM/SPM
• Discovery and Service Mapping
• SecOps
• IRM/GRC
• HRSD
• Service Graph Connectors