Service Desk Operator

queries and expected resolution times.Collaborate with wider IT teams to improve system performance and user satisfaction.Maintain accurate records of incidents, troubleshooting steps, and resolutions in ServiceNow.Contribute to knowledge base articles and user guides to improve self-service capabilities.Identify recurring issues and suggest improvements to prevent future incidents. Previous experience in a 1st line IT support or service desk role.Experience using ServiceNow or a similar ITSM tool for incident and request management.Basic understanding of SaaS applications, system access, and user account management.Ability to work effectively in a fast-paced, customer-focused environment. Strong problem-solving skills with the ability to troubleshoot common IT issues.Excellent communication skills and the ability to provide clear, user-friendly guidance.Strong attention to detail and ability to document technical information accurately.Bachelor’s degree within Information Technology or relevant field.ITIL certification is desirable.Microsoft 365 fundamentals (understanding of Microsoft cloud solutions).

Region/ country - United KingdomJob title - Service Desk OperatorReporting to - IT Service Desk ManagerLocation - Stevenage Hybrid Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable future. As part of the Adecco Group, Akkodis combines the expertise of AKKA and Modis, with over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC. Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines-Consulting, Solutions, Talents, and Academy-Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce time-to-market, and prepare for the future. At Akkodis, you’ll join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology. Akkodis is launching a new technical delivery team to drive a UK national program in collaboration with key partners, designed to transform and future-proof the central government’s workforce. By leveraging cutting-edge technology, strategic partnerships, and a comprehensive SaaS-based platform, this program will create an advanced, candidate-centric experience tailored to meet tomorrow’s public sector skill demands.This high-impact initiative offers a unique opportunity to join a team dedicated to building a scalable, data-driven recruitment ecosystem. Through redesigning, building, and rolling out a sophisticated Big Data system, our diverse roles span across