IT Help Desk Specialist

We are seeking a dependable, service-focused IT Help Desk Specialist to join our hospice organization. This position provides day-to-day technical support to employees across the organization, helping ensure our clinical, administrative, and support teams have the technology they need to provide compassionate, high-quality care to patients and their families. The ideal candidate is patient, professional, organized, and comfortable working with people who may have varying levels of technical experience. Experience supporting healthcare or hospice environments is a plus., * Provide first-level technical support to employees by phone, email, chat, and in person.

• Troubleshoot hardware, software, network, printer, and connectivity issues.
• Set up and configure computers, laptops, mobile devices, printers, and other IT equipment.
• Create, manage, and troubleshoot user accounts, passwords, and access permissions.
• Assist employees with Microsoft 365, email, Teams, and other business applications.
• Install and update software and maintain workstations.
• Document help desk requests, troubleshooting steps, and resolutions.
• Escalate complex technical issues to senior IT staff or outside vendors when appropriate.
• Assist with onboarding and offboarding employees, including equipment setup and account access.
• Provide basic training and guidance to employees on technology and cybersecurity best practices.
• Help maintain a secure and reliable technology environment while protecting confidential patient and company information.
• Occasionally provide on-site support at hospice offices or other locations as needed.

• Perform other IT-related duties as assigned., We are looking for someone who understands that IT support is ultimately about supporting people. In a hospice environment, reliable technology is especially important because our teams depend on it to communicate, document care, coordinate services, and support patients and families. The right candidate will bring a calm, helpful attitude, strong technical skills, and a commitment to providing excellent service to every employee they assist. Why Join Us?

• Meaningful work supporting a mission-driven hospice organization
• Opportunity to make a direct impact on employees and patient care
• Supportive and collaborative work environment
• Opportunities to learn and grow within the IT field

• High school diploma or equivalent required; IT-related education or certification preferred.
• Previous help desk, technical support, or IT experience preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to explain technical concepts in an easy-to-understand manner.
• Familiarity with Windows computers, Microsoft 365, networking fundamentals, printers, and mobile devices.
• Ability to prioritize multiple support requests and work effectively in a fast-paced environment.
• Strong attention to detail and documentation skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Healthcare or hospice IT experience is a plus.