Desktop Support Technician

metrosys, inc.

Phoenix, AZ, United States

3 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Windows Active Directory Systems Engineering JIRA BASIC (Programming Language) Business Software Microsoft Outlook System Configuration Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Virtual Private Networks (VPN)

+15 more

Local Area Networks Microsoft Software System Center Configuration Manager Remote Access Technology Azure Active Directory TCP/IP CompTIA Strata - PC Hardware Technology Engineer Wi-Fi Technology Peripherals Microsoft InTune Information Technology Laptops Servicenow Windows Client User Accounts

Job description

MetroSys is seeking an Onsite Desktop Support Technician to provide hands-on technical support for users within a professional, enterprise environment in Phoenix, AZ. This position will serve as a primary onsite resource for workstation support, hardware deployments, Microsoft technologies, user access, and day-to-day technical issues. The ideal candidate has a strong customer-service mindset, solid Windows troubleshooting skills, and experience supporting users in a corporate environment. This role will also work closely with Systems Engineering, Network, Security, and other infrastructure teams to escalate and resolve more complex issues., * Provide onsite Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and peripherals.

Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and other business applications.
Support user accounts, passwords, permissions, and basic Active Directory and Microsoft Entra ID requests.
Configure, image, deploy, replace, and decommission laptops and desktop systems.
Assist with employee onboarding and offboarding, including workstation setup and equipment collection.
Troubleshoot hardware, software, printing, Wi-Fi, LAN, VPN, and basic connectivity issues.
Support Microsoft Intune or other endpoint management technologies for device configuration and troubleshooting.
Perform hardware upgrades, equipment swaps, and warranty coordination.
Maintain accurate hardware inventory and asset records.
Document incidents, service requests, and resolutions within the IT service management platform.
Escalate server, network, security, and infrastructure issues to the appropriate engineering teams.
Assist with workstation refreshes, office technology deployments, and other onsite IT projects.
Follow established security, change management, and operational procedures.

Requirements

Must currently reside in the Greater Phoenix, AZ metropolitan area.
1-3 years of experience in Desktop Support, Help Desk, Field Support, or a similar IT support role.
Hands-on experience supporting:
Windows 10/11
Microsoft 365
Desktop and laptop hardware
Active Directory
Printers and peripherals
Experience imaging, configuring, and deploying Windows devices.
Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to work onsite in Phoenix five days per week.

Preferred Qualifications

Microsoft Intune or MECM/SCCM experience.
Microsoft Entra ID experience.
Experience supporting Microsoft Teams and collaboration technologies.
Familiarity with ServiceNow, Jira, or another ITSM/ticketing platform.
Experience in a managed services, financial services, or regulated environment.
CompTIA A+, Microsoft, or similar technical certification.

About the company

Dynalectric Company

Mesa, AZ About Us: Dynalectric Arizona offers a comprehensive range of electrical solutions. Our expertise spans planning, construction, installation, and integration of some of the most …