Patient Solution Specialist

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare!

We are currently seeking aPatient Solution Specialistto provide courteous and professional customer service to all callers, clients, patients, and visitors. This role handles incoming calls, conducts initial client intakes, and provides essential information about UCFS Healthcare services. The right candidate will utilize personal experience and training to assist individuals and families in accessing, engaging, and utilizing community resources, including health and wellness services. Overall, the Patient Solution Specialist will directly contribute to improved health outcomes and reduced health disparities by increasing access to care.

UCFS Hours of Operation: Open 8:00am - 7:00pm; Hours Vary By Day & Location

(We are also open on the 2nd and 4th Saturday of each month)

Expected Schedule: Full-Time, 40 hours/week

Outline of Duties and Responsibilities:

• Operates a multi-line telephone system, answering and transferring calls, and taking messages promptly and courteously.

• Provides courteous and professional customer service to all callers, addressing inquiries, and offering helpful information regarding UCFS Health Center services, providers, medical records, scheduling, insurance, copays, sliding fees, billing, and related matters.

• Follows proper call handling procedures and protocols to ensure effective and efficient call resolution.

• Conducts initial client intakes by accurately entering new or existing demographic and insurance information into the Electronic Health Record.

• Performs insurance verifications to ensure clients receive relevant information about their insurance benefits for their initial intake appointment for medical, dental, and behavioral health services.

• Provides initial and ongoing telephonic and in-person support to clients/patients seeking assessment for social determinants of health (SDOH) such as basic needs; legal, medical, housing, transportation, insurance, by offering and completing a comprehensive needs assessment.

• Establishes and facilitates a client/patient communication plan, timeline, and follow-up to ensure ongoing support.

Minimum Education and Experience

• High School Diploma (or equivalent)

• 2 years of experience working in a call center OR healthcare environment

Minimum Certificates, Licenses, Registration

• N/A

Minimum Skills and Abilities

• Experience with EHR systems -EPIC preferred

• Familiarity with software programs such as Microsoft Office Suite, especially in Outlook, Teams, and Excel

• Excellent communication and interpersonal skills.

• Ability to work effectively in a team-oriented environment or individually as needed

• Strong organizational and time management skills.

UCFS Healthcare Offers a Competitive Benefits & Perks Package to Our Hardworking Team Which Can Include:

• Financial- Yearly Performance Merit Increases; Gain Share Program; Local & Online Discounts

• Income Security- 401(k) Plan + 6% Employer Contributions; Employer Paid Life & Disability Insurance

• Health & Wellness- Medical/Dental/Vision Insurance; Employee Assistance Program; Wellness Programs; Decompression Spaces

• Time Off- Generous Paid Time Off Starting at 3 Weeks Vacation, 4 Floating Holidays, 10 Sick Days, 8 Federal Holidays

• Growth- Employee-Led Committees; NHSC Loan Repayment Opportunities; PSLF Eligibility; Career Path Ladders; Employer Paid Learning & Development Programs, $21 - 22 / hour