It Services Helpdesk Analyst - Ebury Group

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people.We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.Service Support AnalystEbury Leon Office - Hybrid: 4 days in the office, 1 day working from home per weekThe Service Desk department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users.The department is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.The PositionThe post holder will provide effective IT assistance across all aspects of the business.The post holder is responsible for supporting and maintaining the Network Infrastructure, including Telephony and Desktop operating systems, plus general maintenance of all IT-related hardware/software.The position provides exposure to a broad range of cloud-based infrastructure, IT-related projects and activities.You will be required to travel to other Ebury offices, worldwide, sometimes at short notice.What you’ll doDiagnose and resolve technical issues on Windows, Chrome, Mac & Linux devicesProvide local and remote desktop support to **+ users in 51 offices globallySetting up and configuring new laptops and desktopsAssisting with on/offboarding process in accordance with HR & IT proceduresProvide IT-based training to internal end usersCompleting internal user movesCreating purchase requisitions for IT hardware/softwareUndertake small to medium-sized IT projects as instructedPrepare documentation where appropriateProvide assistance and support to colleagues in IT-related mattersEnsure that a high level of customer service and support is provided to all internal and external customers at all timesWhat you’ll needAdvanced understanding of the Windows OS, Linux, Mac OS X and Chrome OSIntermediate understanding of networking and cloud technologiesGoogle Workspace applications and productsMS OfficeProficiency in written and verbal communication in EnglishWhy Ebury?Competitive Starting Salary with an annual discretionary bonusthat truly rewards your performance from day one.Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.Central Office: A fantastic location with excellent transport links.We’re committed to ensuring an inclusive and accessible recruitment process.Do you require any adjustments or accommodations to support you during the interview?#J-***-Ljbffr

If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.

Competitive Starting Salary with an annual discretionary bonusthat truly rewards your performance from day one. Dedicated Mentorship: Learn directly from experienced managers who are invested in your success. Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best. Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury. Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized. Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits. Central Office: A fantastic location with excellent transport links. We’re committed to ensuring an inclusive and accessible recruitment process. Do you require any adjustments or accommodations to support you during the interview? #J-*****-Ljbffr